Yesley Miranda
Lehigh Acers,FL
Summary
Flexible Lead Customer Service Representative with many years of experience leading and monitoring team members in company's customer service department. Well-versed in evaluating team performance, resolving escalated issues, and developing programs and protocols to enhance productivity. Deep understanding of customer relationship management. Getting Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time or full time employment.
Overview
2
2
years of professional experience
Work History
Lead Customer Service Associate
Wawa
Fort Myers, FL
02.2022 - Current
Worked closely with other departments to ensure excellent customer service delivery. Provided leadership and direction to customer service representatives. Getting engaged in conversation with customers to understand needs, resolve issues and answer product questions. Worked closely with management team to ensure proper execution of daily operations. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL05-2023
Some College (No Degree) - General Studies
Keiser University
Fort Myers, FLSkills
- Willingness to Lead
- Customer Support
- Positive and Friendly
- Customer Service
- Problem-Solving
- Fast Learner
- Public Speaking
- [Language] translation
Languages
English
Native/ Bilingual
Spanish
Professional
References
- Reference #1:
Yanelly Guzman, (239) 834-8605
Wawa, Food and Beverage Manager
- Reference #2
Chad Sandlin, (239) 834-0395
Wawa, Assistant General Manager
Timeline
Lead Customer Service Associate
Wawa
02.2022 - Current
High School Diploma -
Lehigh Senior High School
Some College (No Degree) - General Studies
Keiser University
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