Summary
Overview
Work History
Education
Skills
Work Preference
Personal Information
Education
Timeline
Generic

Patricia Orfe

Galloway,NJ

Summary

Professional in customer service management with commitment to excellence in team performance and customer satisfaction. Experienced in optimizing service operations and improving client interactions. Known for collaborative approach and adaptable mindset, fostering positive team environment and ensuring high-quality service delivery.

Overview

27
27
years of professional experience

Work History

Lead Customer Service Associate

Wawa
02.2020 - Current
  • Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement
  • Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
  • Reduced employee turnover rate by fostering a supportive and positive work atmosphere.

Server Trainer and Chef

Bahama Breeze
03.2004 - 02.2008
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Handled and stored food to eliminate illness and prevent cross-contamination.

  • Implemented strategies for improving guest satisfaction through effective service practices.

Assistant Manager

Friendly's Restaurant
10.1998 - 03.2004
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised daily operations to ensure high-quality customer service and efficient workflow.


  • Trained and mentored new staff on restaurant procedures and best practices.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Education

High School Diploma -

Cinnaminson High School

Associate of Science - Health And Human Services

Ultimate Medical Academy - Clearwater
09.2025

Skills

  • Fast learner
  • Problem-solving
  • Customer service
  • Complaint handling
  • Multitasking and organization
  • Team member training
  • Willingness to lead
  • Positive and friendly
  • Attention to detail

Work Preference

1, [], ["Full Time"], [], ["Career advancement","Work-life balance","Healthcare benefits","Flexible work hours","Paid time off","Company Culture","Personal development programs","Paid sick leave","401k match"]

Personal Information

Title: Team Supervisor

Education

YYYY

Timeline

Lead Customer Service Associate

Wawa
02.2020 - Current

Server Trainer and Chef

Bahama Breeze
03.2004 - 02.2008

Assistant Manager

Friendly's Restaurant
10.1998 - 03.2004

High School Diploma -

Cinnaminson High School

Associate of Science - Health And Human Services

Ultimate Medical Academy - Clearwater

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