Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mason Weisheim

Snowflake,AZ

Summary

Proven team player with a track record of enhancing customer satisfaction at Main Event through efficient service and cleanliness maintenance. Skilled in cash handling and customer service, demonstrated ability to quickly learn and uphold food safety standards. Excelled in reducing wait times and resolving customer issues, contributing to a positive dining experience. Courteous and professional Cafe Clerk experienced in preparing and delivering quality beverages and food for customers while maintaining clean and comfortable establishment. Provides safe and clean conditions and attractive product displays to uphold company standards. Hard-working and trustworthy crew member prepared to contribute service-minded and dedicated attitude to dynamic Portillo's service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.

Overview

2
2
years of professional experience

Work History

Cafe Attendant

Main Event
06.2022 - 12.2023
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
  • Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
  • Reduced wait times for customers by quickly processing orders and payments with accuracy.
  • Promoted new products and price changes by creating and updating signage.
  • Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
  • Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.

Crew Member

Portillo's
03.2023 - 06.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.

Education

Master of Arts - Anthropology

Northern Arizona University
Flagstaff, AZ
05.2027

High School Diploma -

West Point High School, Avondale, AZ, US
Avondale, AZ
05.2023

Skills

  • Cleanliness Maintenance
  • Food safety knowledge
  • Team Coordination
  • Cash handling proficiency
  • Menu Memorization
  • Upselling
  • Quick Learner
  • Customer Service
  • Team Player
  • Cleaning and sanitation

Timeline

Crew Member

Portillo's
03.2023 - 06.2023

Cafe Attendant

Main Event
06.2022 - 12.2023

Master of Arts - Anthropology

Northern Arizona University

High School Diploma -

West Point High School, Avondale, AZ, US
Mason Weisheim