Mason Wilcox
Mexico,NY
Summary
Digital personal shopper specializing in active listening and personalized product recommendations. Demonstrated success in conflict resolution and improving customer satisfaction through customized solutions.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Digital Personal Shopper
Walmart
Fulton, NY
11.2025 - Current
- Engaged in active listening to uncover customer needs and recommend optimal products.
- Leveraged online systems to locate and recommend items tailored to customer preferences.
- Updated knowledge of store offerings and trends to provide relevant product suggestions.
- Guided customers in product selection based on preferences and needs.
Yogi Bear's Jellystone Park
Sunshade outdoors llc
Mexico, New York
05.2024 - 08.2025
- Resolved customer issues through knowledgeable, friendly service, leading to high customer satisfaction.
- Identified customer needs to enhance service delivery and improve overall experience.
- Collaborated with cross-functional teams to achieve organizational goals.
- Collaborated with team members to achieve project objectives and meet deadlines effectively.
Education
High School Diploma -
Mexico Academy And Central Schools
Mexico, NY06-2026
Skills
- Product recommendations
- Active listening
- Customer service
- Product sourcing
- Team collaboration
- Conflict resolution
- Time management
Certification
- CPR and first aid
- Stop the bleed
- Narcan Training
Accomplishments
- commitment to excellence award
Affiliations
- club rugby
Timeline
Digital Personal Shopper
Walmart
11.2025 - Current
Yogi Bear's Jellystone Park
Sunshade outdoors llc
05.2024 - 08.2025
High School Diploma -
Mexico Academy And Central Schools