Mason Wilhite
Georgetown,TX
Summary
Ten years of experience solving problems and finding answers. Whether they were problems on the theatre stage, problems with client relationships, or problems with product design and development; I have built my career on solving problems quickly and with quality.
Overview
9
9
years of professional experience
Work History
Senior Product Owner
Talentcare
03.2023 - 01.2026
- Managed creation of 2-5 innovative features and upgrades per quarter for company product software from concept through launch.
- Engaged stakeholders in defining product vision, strategic direction, and roadmap.
- Coordinated with engineering teams throughout software development lifecycle (SDLC) to deliver guidance on technical feasibility and trade-offs.
- Directed cross-functional teams in development and delivery of innovative products aligned with business objectives.
- Designed and delivered new product pages that enhanced user experience, optimizing aesthetics to drive user adoption.
Quality Assurance Lead
Talentcare
07.2021 - 03.2023
- Directed 5-7 technical and customer support representatives, guaranteeing adherence to various KPIs.
- Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications in QA and Technical Support.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Identified needed test resources and worked within budget restrictions to coordinate procurement.
Customer Support Specialist
Wells Fargo
12.2019 - 06.2021
- Addressed urgent, sensitive requests for high-value clients prioritizing customer satisfaction and loyalty.
- Forged connections with high-value clients, serving as main liaison for company.
- Implemented and upheld rigorous loss prevention measures in compliance with federal regulations and corporate guidelines.
- Processed high-complexity, high-sensitivity digital transactions 15-45 times per day.
Technical Support Team Lead
Staples
06.2019 - 12.2019
- Sustained high employee productivity levels while prioritizing task execution to meet organizational and client requirements.
- Mentored new employees and allocated daily tasks and responsibilities.
- Resolved technical support task daily, both in-person and via an in-store ticketing system.
- Supervised assembly of new customer hardware and managed support tasks related to teardown and reassembly of existing hardware.
Radio Producer
WUEV
08.2017 - 05.2019
- Presented production ideas and determined creative scenarios for production and delivery.
- Developed schedules for production, editing, and duplication for timely delivery.
- Liaised with directors, actors and other creative staff to successfully complete projects.
- Remained composed and highly professional in fast-paced live environment, effectively handling challenging situations and difficult individuals to achieve objectives.
Director of Theatrical Production
University of Evansville Theatre
08.2016 - 05.2019
- Directed various crews each day in distinct and specialized assignments.
- Analyzed demands of shows and created detailed production plans utilizing technical drawings and design documents.
- Evaluated material needs for various shows and acquiring materials adhering to strict budgets.
- Ensured production readiness for several strict deadlines throughout the rehearsal process.
Education
Bachelor of Science - Theatrical Production
University of Evansville
Evansville, IN05-2019
Skills
- Scrum methodology
- Release planning
- Team leadership
- Ticketing system management
- Budget oversight
- Data-driven decision making
- Stakeholder management
- Product lifecycle management
- Conducting needs analysis
- Software problem analysis
- Stage and vocal training
- Construction craftsmanship
Timeline
Senior Product Owner
Talentcare
03.2023 - 01.2026
Quality Assurance Lead
Talentcare
07.2021 - 03.2023
Customer Support Specialist
Wells Fargo
12.2019 - 06.2021
Technical Support Team Lead
Staples
06.2019 - 12.2019
Radio Producer
WUEV
08.2017 - 05.2019
Director of Theatrical Production
University of Evansville Theatre
08.2016 - 05.2019
Bachelor of Science - Theatrical Production
University of Evansville