Mason Williams
Salisbury,NC
Summary
Dedicated Installation Technician with a focus on customer satisfaction and problem-solving. Skilled in identifying upselling opportunities and providing high-quality service. Committed to enhancing customer experiences and contributing to company growth.
Overview
9
9
years of professional experience
Work History
OTR Box Truck Driver
C&T Transports
Salisbury, NC
05.2025 - 01.2026
- Conducted pre-trip inspections to maintain safety and compliance standards.
- Operated box truck for long-haul deliveries across multiple states, ensuring timely arrivals.
- Managed loading and unloading of cargo, optimizing space and securing shipments effectively.
- Adhered to DOT regulations and company policies while navigating diverse routes.
Installation Technician
Safe Haven ADT Security
Charlotte, NC
05.2023 - 05.2025
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Installed and configured new equipment and systems according to company standards.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
Fullfillment Specialist
Amazon
Concord, NC
08.2021 - 05.2023
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Fulfilled orders at a high rate.
Fullfillment Specialst
Chewy Warehouse
Salisbury, NC
08.2020 - 06.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Collaborated with team members to complete timely orders and avoid delays.
Cashier
Tokyo Express
Salisbury, NC
03.2017 - 07.2020
- Took customers order and kept a positive attitude at all times
- Prepared food onto plates
- Assisted in counting drawers
- Led the team and made sure business was ran smoothly and effectively
Education
High School Diploma -
West Rowan High School
Mount Ulla, NC06.2019
Skills
- Oral
- Written
- Problem solving
- Communication
- Organizational
- Leadership
- Planning and Motivational skills
- Good judgement and decision making skills
- Sales
Timeline
OTR Box Truck Driver
C&T Transports
05.2025 - 01.2026
Installation Technician
Safe Haven ADT Security
05.2023 - 05.2025
Fullfillment Specialist
Amazon
08.2021 - 05.2023
Fullfillment Specialst
Chewy Warehouse
08.2020 - 06.2021
Cashier
Tokyo Express
03.2017 - 07.2020
High School Diploma -
West Rowan High School