MASON WILLIAMS
McAlister’s Deli
Lake Zurich,IL
1
Certification
4
years of professional experience
Reliable and results-driven professional with strong leadership, organizational, and problem-solving skills. Experienced in managing responsibilities, making effective decisions, and adapting to fast-paced environments, and known for accountability, efficiency, and the ability to stay focused on priorities while meeting goals and maintaining high standards of performance.
Work History
Assistant Manager
1 Year- Enforced food safety compliance and sanitation standards across all restaurant areas to maintain health inspection readiness.
- Managed daily inventory control and supplier ordering to minimize waste and maintain stock levels.
- Resolved customer concerns and service issues to enhance guest satisfaction.
- Trained new associates on deli service, safety, and hospitality standards to ensure compliance and quality service.
Junior Manager
10 Months- Supervised McAlister’s Deli shift operations, ensuring efficient team assignments and smooth service.
- Managed cash handling and register balancing to maintain accurate drawer controls.
- Addressed guest issues to ensure satisfaction and supported friendly service.
Crew Member
4 Months- Coordinated customer orders for dine-in and takeout service, enhancing overall dining experience.
- Prepared ingredients and maintained cleanliness, contributing to smooth and efficient closing operations.
- Delivered friendly guest service while taking accurate orders at counter and drive-thru.
- Prepared sandwiches and menu items according to recipes, portion standards, and special requests.
- Operated POS system to process payments, modify orders, and resolve guest questions.
Shift Leader
1 Year 5 Months- Directed deli shift operations while supporting front-line team members to improve service delivery outcomes.
- Monitored food safety and sanitation practices to ensure compliance with quality standards, maintaining customer safety.
- Oversaw cash handling and closing paperwork, ensuring accuracy and accountability in financial transactions.
Back of House Team Member
4 Months- Prepared sandwich, soup, and salad ingredients to meet McAlister’s Deli kitchen standards, ensuring quality and freshness for customer satisfaction.
- Restocked prep stations with fresh ingredients and supplies to support uninterrupted service during peak hours.
- Maintained cleanliness of work areas, equipment, and utensils throughout shifts to ensure compliance with hygiene standards.
Education
Bachelor of Science - Urban Planning
- Expected May 2029
- GPA: 4.0
High School Diploma
Skills
Operational efficiency
Inventory management
Quality assurance
Shift management
Task delegation
Onboarding
Staff training
Team leadership
Customer service
Food safety compliance
Certification
- ServSafe Food Handler’s
- ServSafe Allergen
- ServSafe Food Protection Manager Certificate
- GIS Certificate - Expected 2028 ASU
Timeline
Assistant Manager
McAlister’s Deli
11.2025 - CurrentRead More
Junior Manager
McAlister’s Deli
01.2025 - 11.2025Read More
Crew Member
Potbelly
09.2024 - 01.2025Read More
Shift Leader
McAlister’s Deli
04.2023 - 09.2024Read More
Back of House Team Member
McAlister’s Deli
12.2022 - 04.2023Read More
Lake Zurich High School
High School Diploma
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Arizona State University
Bachelor of Science from Urban Planning
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