Mason Wolff
Lafayette,IN
Overview
7
7
years of professional experience
Work History
Assistant General Manager
B.Hom
11.2023 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Assistant Community Manager
Cardinal Group Management
05.2022 - 11.2023
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Organized community events to foster relationships among residents and promote a sense of belonging.
Sales Associate Manager
Victoria Secret
06.2017 - 02.2020
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Developed client rapport for better customer satisfaction and repeat business.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Exceeded quarterly sales targets by consistently delivering exceptional customer service.
Education
Bachelor of Science - Hospitality And Tourism Management
Purdue University
West Lafayette, IN12.2021
Skills
- Team Leadership Expertise
- Business Operations Knowledge
- Customer Retention
- Vendor Relationship Management
- Strategic Planning Skill
- Employee Relations
Timeline
Assistant General Manager
B.Hom
11.2023 - Current
Assistant Community Manager
Cardinal Group Management
05.2022 - 11.2023
Sales Associate Manager
Victoria Secret
06.2017 - 02.2020
Bachelor of Science - Hospitality And Tourism Management
Purdue University
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