Mason Wright
Summary
Customer Service professional with over 8 years of experience in CSS and team leadership. Specializes in quality, speed, and process optimization while effectively assisting customers in navigating complex systems. Committed to fostering strong relationships and delivering impactful results.
Overview
8
8
years of professional experience
Work History
Paint Department Supervisor
Lowes Home Improvment
Paris, TN
02.2022 - 01.2026
- Supervised paint department operations to ensure efficient workflow and safety standards.
- Trained staff on paint mixing techniques and proper equipment usage.
- Managed inventory levels of paint supplies and tools to maintain availability.
- Implemented organizational strategies for paint displays to enhance customer experience.
Customer Service Specialist
The Home Depot
San Tan Valley, US
11.2019 - 01.2022
- Ensured clients received exceptional service to maintain and expand relationships for future business opportunities.
- Quickly resolved customer issues while adhering to company policies.
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
- Handled diverse customer service, operational, and administrative tasks daily.
- Enhanced operational efficiency by managing customer requests, store inventory, transactions, purchase orders, and pricing needs.
Guest Service Leader
Target
Queen Creek, US
01.2018 - 11.2019
- Cultivated customer relationships, enhancing likelihood of repeat business.
- Performed all point-of-sale opening and closing procedures, including cash register counting.
- Placed a higher value on assisting customers than on completing other routine tasks in the store.
- Prioritized customer assistance by actively engaging with shoppers and addressing their needs promptly.
- Promoted a positive work environment through respectful treatment of employees and customers.
Education
High School Diploma -
Poston Butte High School
San Tan Valley, AZSkills
- Inventory Management
- Strategic Sales Knowledge
- Consistently Meets Sales Goals
- Equipment maintenance
- Skilled Problem Solver
- Effective communication
- Inventory management
Accomplishments
- Received the 'Employee of the Month' award 3 times after only 8 months of employment.
- Won the 'Customer Service Associate of the Month' Award, January 2020.
- Cashier: Achieved highest Number of new credit accounts opened within one-month period.
Timeline
Paint Department Supervisor
Lowes Home Improvment
02.2022 - 01.2026
Customer Service Specialist
The Home Depot
11.2019 - 01.2022
Guest Service Leader
Target
01.2018 - 11.2019
High School Diploma -
Poston Butte High School