Mason C. Robin
Big Sky Resort
Akron,Ohio
4
years of professional experience
Offering excellent interpersonal skills and genuine interest in providing outstanding service, eager to develop and grow in hospitality setting.
Work History
Lift Operations Lead
4 Months- Operated ski lifts, ensuring safe and efficient transportation of guests.
- Supervised daily operations to ensure team efficiency and adherence to safety standards.
- Conducted routine equipment inspections, adhering to safety protocols and operational standards.
Camp Concierge
4 Months- Coordinated transportation arrangements and reservations, enhancing guest travel experiences.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Developed knowledge of local attractions and services to offer tailored recommendations to guests.
Ski Rental Technician
4 Months- Assisted guests in selecting appropriate ski gear based on skill level and preferences.
- Conducted equipment inspections to ensure safety and performance standards.
- Responded promptly to customer inquiries, resolving issues related to rentals or equipment adjustments.
Camp Concierge
5 Months- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted guest with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Camp Concierge
3 Months- Managed daily operations of concierge desk and offered friendly and efficient service to guest. Handled challenging situations with ease.
- Addressed guests' inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Pool Attendant
3 Months- Ensured guest safety around pool, as well as cleaning and maintaining pool area and restrooms.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
Education
High School Diploma
Associate of Science - General Studies In Science
Associate of Arts - Liberal Arts And General Studies
Skills
Computer Literacy
Team Collaboration
Customer Service
Highly Adaptable
Verbal Communication
Time Management
Timeline
Lift Operations Lead
Big Sky Resort
12.2025 - 04.2026Read More
Camp Concierge
Under Canvas
05.2025 - 09.2025Read More
Ski Rental Technician
One and Only Moonlight Basin Resort
12.2024 - 04.2025Read More
Camp Concierge
Under Canvas
05.2024 - 10.2024Read More
Camp Concierge
Under Canvas
05.2023 - 08.2023Read More
Pool Attendant
Lake Powell resorts & Marinas
05.2022 - 08.2022Read More
Buckeye High School
High School Diploma
Read More
Stark State College
Associate of Science from General Studies In Science
Read More
Stark State College
Associate of Arts from Liberal Arts And General Studies
Read More