Kai Falkenberg
Maple Valley,WA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent adaptability. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and operational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lift Operations Lead
Crystal Mountain Resort
12.2025 - Current
- Supervised daily lift operations, assigned tasks, and projects at multiple lifts
- Communicated effectively with guests to provide information about ski area conditions & procedures, and respond to guest questions or concerns
- Trained new staff on operational procedures and safety protocols
- Monitored equipment performance, identifying issues and reporting them to Lift Maintenance crew
- Collaborated with management and coworkers to implement improvements to lift operations and lift line management
- Maintain guest safety and station appearance through diligent monitoring of changing weather conditions and making appropriate adjustments as needed
Adventure Guide
Crystal Mountain Resort
05.2025 - 09.2025
- Led guided tours, promoting safety and engagement on the course and hiking trails
- Conducted daily inspections to maintain compliance with safety standards and regulations
- Collaborated with team members to improve guest experience through feedback integration
- Maintained strong knowledge of regional attractions and natural features, offering insightful information to guests visiting the area
- Adapted quickly to unforeseen circumstances or changes in weather conditions to minimize disruptions while maximizing enjoyment for clients
- Directed pre-trip briefings for participants detailing itinerary, expectations, safety protocols, and required gear preparation
- Conducted trailwork, digging and shaping trail the new trail, while cleaning brush and debris
Lift Operator
Crystal Mountain Resort
11.2024 - 05.2025
- Operated ski lifts while ensuring the safe and efficient transportation of customers
- Implemented safety procedures and responded promptly to potential hazards
- Worked collaboratively in a team to coordinate lift operations and maintain a smooth flow of customers
- Remained flexible and proactive to adapt to extreme weather and fluctuating customer volume
- Communicated effectively with guests to provide information about ski area conditions & procedures and respond to guest concerns
Soccer Referee
Northwest Soccer Officials
09.2022 - 04.2025
- Demonstrated strong communication skills to effectively interact with players, coaches, and other officials
- Used decision-making skills to make decisive and quick judgments in high-pressure situations
- Remained flexible in order to adapt swiftly to changing circumstances
- Applied problem-solving skills to analyze situations and quickly find appropriate resolutions throughout the game
- Displayed Leadership skills by managing players, coaches, and parents to keep each game under control
Peer Tutor
Western Washington University
09.2023 - 03.2024
- Provided peer academic support in STEM related courses while supporting personal agency
- Promoted development of good study habits and learning skills
- Clarified difficult concepts through the use of visual aids, diagrams, and step-by-step explanations, leading to increased understanding for learners
- Created a welcoming space while informing about Tutoring Center & University services and assisting with navigation
- Greeted patrons and answered any questions about the operations and the resources of the T.C.
Summer Waterfront Park Host
Port of Bellingham
06.2023 - 10.2023
- Managed the maintenance and upkeep of the pump track, including jump repairs, watering the track, and controlling soil conditions
- Maintained park facilities, ensuring cleanliness and safety for all guests
- Assisted in event coordination, enhancing visitor experiences during special occasions
- Monitored park activities, addressing concerns to promote a safe environment
- Maintained park cleanliness by performing routine inspections and coordinating necessary maintenance tasks
- Increased guest satisfaction through consistent delivery of friendly, knowledgeable assistance while recreating at the park
Skills
- Communication, decision-making, leadership, problem-solving, customer service, adaptable, collaboration, coachable, hard working
- Mountain biking, skiing, hiking, climbing, mountaineering, camping, traveling
Certification
- Aerial Challenge Course, Level 1 - Bonsai Design, June 2025
- Wilderness First Responder - NOLS, May 2025
- Leave No Trace Certification - Center for Outdoor Ethics, April 2022
Timeline
Lift Operations Lead
Crystal Mountain Resort
12.2025 - Current
Adventure Guide
Crystal Mountain Resort
05.2025 - 09.2025
Lift Operator
Crystal Mountain Resort
11.2024 - 05.2025
Peer Tutor
Western Washington University
09.2023 - 03.2024
Summer Waterfront Park Host
Port of Bellingham
06.2023 - 10.2023
Soccer Referee
Northwest Soccer Officials
09.2022 - 04.2025