Khelsye Scoggins
Keystone,CO
Summary
Lift operations lead with strong background in overseeing and managing lift operations, ensuring safety standards, and optimizing operational efficiency. Known for excellent team collaboration, adapting to changing needs, and focusing on achieving results. Passionate for training operators in safety and accountability. Skilled in equipment maintenance, staff training, and problem-solving. Reliable and capable of handling high-pressure situations effectively.
Overview
10
10
years of professional experience
Work History
Lift Operations Lead
Keystone Resort
01.2023 - Current
- Lead daily operations for multiple lift teams while maintaining a safe and efficient work environment.
- Delegate daily assignments, including snow work and operational responsibilities, to lift operators.
- Supporting other leads for breaks and lunches when needed
- Train and mentor new employees on lift operations, safety procedures, guest interactions, and snow work.
- Coach returning operators while promoting accountability, teamwork, and professional growth.
- Resolve guest concerns quickly and professionally while maintaining exceptional guest experiences.
- Foster a positive team culture by supporting employees through challenges and encouraging open communication.
- Maintain high operational standards while traveling between lift locations and assisting where needed.
Lift Maintenance Helper
Keystone Resort
06.2022 - 06.2023
- Assisted with seasonal lift maintenance, inspections, and preventative maintenance projects.
- Performed lift startup and shutdown procedures.
- Assisted with terminal cleaning, bullwheel inspections, weld inspections, and sheave measurements.
- Worked safely on physically demanding maintenance projects while maintaining attention to detail.
- Completed assigned projects independently and as part of a maintenance team.
Lift Operator
Keystone Resort
01.2022 - 01.2023
- Operated chairlifts safely while ensuring compliance with company and state operating procedures.
- Managed high guest volume while maintaining safe loading and unloading practices.
- Completed daily opening and closing procedures, including maze setup, snow work, and operational safety inspections.
- Coordinated with Lift Maintenance, Dispatch, and Ski Patrol during operational issues and emergency situations.
- Helped create a welcoming environment by delivering outstanding guest service in a fast-paced mountain setting.
Front Desk Agent
Pursuit Resorts – Glacier National Park
06.2022 - 09.2022
- Delivered exceptional guest service in a high-volume lodging environment.
- Resolved guest concerns while maintaining professionalism and attention to detail.
- Coordinated guest needs efficiently to improve overall guest satisfaction.
Activities & Dining
Keystone Resort
01.2021 - 01.2022
- Assisted guests in planning vacation activities while providing exceptional customer service.
- Resolved scheduling conflicts and guest concerns with professionalism.
- Worked collaboratively with teammates in a fast-paced hospitality environment.
Bakery Lead
HEB
10.2016 - 06.2021
- Promoted to Bakery Lead based on strong performance and leadership.
- Assisted with training team members and supporting daily department operations.
- Delivered excellent customer service while maintaining production quality and food safety standards.
Education
High School Diploma -
Hendrickson High School
Skills
- Lift Operations Leadership
- Team Supervision & Delegation
- Employee Training & Coaching
- Guest Service Excellence
- Safety Compliance
- Conflict Resolution & De-escalation
- Snow-work Operations
- Lift Start-Up & Shutdown Procedures
- Cross-Department Communication
- Problem Solving
- Accountability & Team Development
Timeline
Lift Operations Lead
Keystone Resort
01.2023 - Current
Lift Maintenance Helper
Keystone Resort
06.2022 - 06.2023
Front Desk Agent
Pursuit Resorts – Glacier National Park
06.2022 - 09.2022
Lift Operator
Keystone Resort
01.2022 - 01.2023
Activities & Dining
Keystone Resort
01.2021 - 01.2022
Bakery Lead
HEB
10.2016 - 06.2021
High School Diploma -
Hendrickson High School