Mason Elton
West Melbourne,FL
Summary
Dynamic Shift Leader with expertise in team leadership, customer service management, and effective problem-solving. Known for enhancing operational efficiency and training new staff to uphold high service standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Domino's Pizza
06.2024 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new team members on operational procedures and company standards.
- I accurately completed cash and credit card transactions using POS software.
- Implemented quality control measures to maintain food safety and hygiene standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
- I worked closely with the management team to optimize processes and enhance the efficiency of the workflow.
- Managed shift operations and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Line Cook
Tiajuana Flats
02.2023 - 06.2024
- Prepared high-quality ingredients to ensure timely meal service and maintain kitchen efficiency.
- Executed menu items consistently, adhering to Tiajuana Flats' standards and recipes.
- Maintained cleanliness and organization of workstations to promote food safety compliance.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Developed strong knowledge of menu offerings, enabling effective communication with front-of-house staff.
Education
Associate of Arts - Business Administration
Eastern Florida State College
Palm Bay, FL05-2027
High School Diploma -
Melbourne Senior High School
Melbourne, FL05-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Customer service management
- Training assistance
Certification
Food Manager ServSafe Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Leader
Domino's Pizza
06.2024 - Current
Line Cook
Tiajuana Flats
02.2023 - 06.2024
Associate of Arts - Business Administration
Eastern Florida State College
High School Diploma -
Melbourne Senior High School