Mason Smith
Fairborn
Summary
Detail-oriented professional with experience in managing daily operations and leading teams in high-pressure environments. Skilled in training, inventory management, and cash handling, consistently achieving sales and service targets through effective collaboration.
Overview
3
3
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
Beavercreek, OH
01.2026 - Current
- Prepared high-quality beverages by following standardized recipes and techniques.
- Provided exceptional customer service, ensuring a welcoming environment for patrons.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated espresso machines and brewing equipment efficiently to meet customer demand.
- Assisted in inventory management, including restocking supplies and monitoring product freshness.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Columbus, OH
09.2024 - 01.2026
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new team members on store policies and procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Resolved customer complaints promptly, enhancing overall service quality.
- Maintained cleanliness and organization of the store environment to meet health standards.
- Assisted in achieving sales targets through effective team collaboration and motivation strategies.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Assistant Store Manager
Panera Bread
Cincinnati, OH
03.2024 - 09.2024
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management processes, including ordering and stock replenishment.
- Trained new staff on store policies, procedures, and customer service standards.
- Collaborated with team to implement promotional displays and merchandising strategies.
- Conducted regular audits of inventory levels to minimize shrinkage and maintain accuracy.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Shift Supervisor
STARBUCKS COFFEE COMPANY
Columbus, OH
11.2022 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate of Applied Science - Visual Communications
Sinclair Community College
Dayton, OH08-2027
High School Diploma -
Tolles Career & Technical Center
Plain City05-2020
High School Diploma -
Jonathan Alder High School
Plain City, OH05-2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Team leadership
- Decision-making
- Safe food handling
Timeline
Barista
STARBUCKS COFFEE COMPANY
01.2026 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2024 - 01.2026
Assistant Store Manager
Panera Bread
03.2024 - 09.2024
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2022 - 01.2024
Associate of Applied Science - Visual Communications
Sinclair Community College
High School Diploma -
Tolles Career & Technical Center
High School Diploma -
Jonathan Alder High School