Software Installation, SoftwareTroubleshooting
Masoom Sofizada
Sacramento,CA
Summary
I am a highly motivated individual with a passion for excellence in organizational development. I am dedicated, focused, and proactive in my approach to work. I believe in maintaining a positive attitude and utilizing my knowledge and skills to the best of my ability to help achieve organizational goals. I am committed to continuous learning and growth, and I am always looking for ways to improve my skills and contribute to the success of the organization.
Overview
8
8
years of professional experience
1
1
Language
Work History
SALES ASSOCIATE
Walmart
Sacramento, CA
05.2022 - 12.2022
- Provided customer services to customers
- Processed sales transactions
- Maintained the cleanliness of the store
- Assisted customers in finding products and services
- Restocked shelves
- Organized merchandise.
GENERAL ASSEMBLER, Aerotek Company
Sacramento, CA
05.2021 - 01.2022
- Aerotek is a big company which makes the patch ports wires for Solar systems
- Assembled raw materials into various assemblies per the approved blueprints
- Separated wires by color, verified gauge and length, spooled, cut, and stripped wire to pre-specified lengths using manual spooling machines and various
- Counted and documented production output daily
- Staged assembled material in designated staging areas
- Shrink-wrapped, packaged, and labeled material
- Used various hand and power tools: corded, cordless, and battery-operated.
IT ADMINISTRATOR
ZMC Logistic Company
Jalalabad
10.2016 - 05.2020
- Provide technical support for desktops, laptops, software applications, and helpdesk ticketing systems
- Assist with imaging and deployment of desktops, basic networking, network printing, and classroom audio/video and telephony (VoIP)
- Train users on operating systems, computer language, applications, programs, utilities, and hardware operation
- Create documentation and procedures for user instruction and training
- Manage inventory of computer equipment
- Install, configure, and maintain desktop operating systems, application software, Hardware
- Troubleshoot and resolve hardware, software, and network usage problems.
IT DESKTOP SUPPORT
Kohdaman Kohsar Company
Kabul
01.2015 - 01.2016
- Provided technical support to end-users
- Troubleshoot hardware and software issues
- Maintained the company's computer systems
- Installed and configured Software
- Set up new user accounts
- Ensured that all systems were up-to-date with the latest security patches.
Education
Bachelor Of Law and Political Science - undefined
Educations
Khurshid University
CompTIA A - undefined
2023
MS Windows MS Office Languages - undefined
DOB - undefined
01.01/1995
Skills
- Windows 11, Linux, Mac OS
- MS Office, Outlook, VMWare
- CompTIA A Certification (2023)
- Software and Hardware Issues
- Connectivity Software
- Component Replacements
- Network Infrastructure Monitoring
- Switches and Routers
- Help Desk Support
- Computer Hardware Knowledge
- Technical Support Triage
- Microsoft Active Directory
- Hardware Components
- Application Support
- Computer Workstation Setup
- Network Testing
- Technical Documentation
- LAN and WAN Assessment
- Computer Configurations
- Mobility Devices
- Networking Systems Integration
- Desktop Partitioning Software
- Configuring Devices
- Software Evaluation
- Friendly and Patient
- Microsoft Certification
- Hardware Repair
- Support End-Users
- Microsoft Windows and Office
- Troubleshooting Network Issues
- Apple IOS
Timeline
SALES ASSOCIATE
Walmart
05.2022 - 12.2022
GENERAL ASSEMBLER, Aerotek Company
05.2021 - 01.2022
IT ADMINISTRATOR
ZMC Logistic Company
10.2016 - 05.2020
IT DESKTOP SUPPORT
Kohdaman Kohsar Company
01.2015 - 01.2016
Bachelor Of Law and Political Science - undefined
Educations
Khurshid University
CompTIA A - undefined
MS Windows MS Office Languages - undefined
DOB - undefined
Software
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