Masooma Ali
Oswego,IL
Summary
Insightful psychology student; particularly in understanding children and couples. Her desire to expand knowledge by pursuing a degree in psychology from Benedictine University as a full-time student. Also a minor in 3.8 gpa student. Associated degree from Waubonsee community college; NSLS leadership awards, and Phi theta Kappa scholarships. Currently a senior at Benedictine University.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Five Star Tennis
Plainfield, IL
08.2023 - 12.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Pre-School Teacher
Kiddie Academy
Oswego, IL
11.2022 - 05.2023
- I teach the students numbers
- How to read and write
- To be social with their peers.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Developed lesson plans that incorporated creative teaching techniques.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Facilitated group play activities that encouraged collaboration among students.
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
Customer Service Representative
USA delivery bag business
, IL
09.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Part Time Manager
Justice For Girls
Naperville , IL
10.2019 - 05.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
Bachelor of Arts - Psychology & Minoring In Management
Benedictine University
Lisle, IL05.2024
Associate of Arts - Psychology
Waubonsee Community College
Sugar Grove 05.2022
High School Diploma -
Naperville North High School
Naperville, IL05.2019
Skills
- Positive and Professional
- Multitasking and Prioritization
- Verbal and Written Communication
- Time Management
Accomplishments
- Phi theta Kappa Honor Society
- NSLS leadership award
- Presidents list
- Deans List
- Gpa over 3.5
Languages
Urdu
Professional
Punjabi
Professional
English
Professional
Hindi
Limited
Certification
- CPR certified
References
References available upon request.
Timeline
Receptionist
Five Star Tennis
08.2023 - 12.2023
Pre-School Teacher
Kiddie Academy
11.2022 - 05.2023
Customer Service Representative
USA delivery bag business
09.2021 - 10.2022
Part Time Manager
Justice For Girls
10.2019 - 05.2020
Bachelor of Arts - Psychology & Minoring In Management
Benedictine University
Associate of Arts - Psychology
Waubonsee Community College
High School Diploma -
Naperville North High School
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