Masresha Biresaw
Atlanta,GA
Summary
Dynamic and results-driven professional with extensive experience at Walmart ECommerce, excelling in order fulfillment and productivity enhancement. Proven ability in time management and interdepartmental communication, consistently achieving targets while ensuring quality control and safety. A quick learner adept at utilizing advanced technology to streamline operations and improve customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Order Filler-Break Pack and Replenishment-pallet
Walmart ECommerce
07.2020 - Current
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Utilized advanced software tools for tracking orders, enabling seamless communication between departments and improved overall workflow.
- Ensured customer satisfaction with accurate order assembly, addressing any discrepancies promptly and professionally.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
- Followed safety protocols to minimize workplace accidents.
Valet
Advanced Pro Services at EMORY University Hospital
05.2018 - 03.2022
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Provided punctual, polite valet services to uphold professional standards.
Taxi Driver
City Wide Taxi Company
08.2014 - 07.2017
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
Wheelchair Pusher and Assisting at the Gate
AirServ Company at Hartsfield–Jackson Atlanta International Airport
06.2007 - 05.2014
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Delivered compassionate care to elderly or disabled passengers during their journey through the airport terminal.
Education
Associate of Science
Georgia State University
Clarkston, GA09-2019
Auto Brakes, Steering And Suspension & Electrician
Earle C. Clements Job Corps Center
Morganfield, KY11-2009
Skills
- Interdepartmental communication
- Warehouse safety
- Product picking
- Heavy lifting
- Forklift operation
- Quality control
- Proficiency in [technology]
- Time management
- Stock replenishment
- Quick learner
Certification
- Licensed ; Forklift and other Crown Equipments -from 2021-present
Languages
Amharic, Ethiopian Official Languge
Native or Bilingual
Timeline
Order Filler-Break Pack and Replenishment-pallet
Walmart ECommerce
07.2020 - Current
Valet
Advanced Pro Services at EMORY University Hospital
05.2018 - 03.2022
Taxi Driver
City Wide Taxi Company
08.2014 - 07.2017
Wheelchair Pusher and Assisting at the Gate
AirServ Company at Hartsfield–Jackson Atlanta International Airport
06.2007 - 05.2014
Associate of Science
Georgia State University
Auto Brakes, Steering And Suspension & Electrician
Earle C. Clements Job Corps Center
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