Masrrah Alnajjar
Summary
Detail oriented administrative professional with strong experience supporting daily operations,payroll processing, scheduling, and employee coordination in fast paced environments. Proven ability to
manage confidential information, prioritize tasks, and communicate effectively with leadership and staff.
Overview
8
8
years of professional experience
Work History
Department Manager
Zara USA
San Diego, CA
03.2021 - Current
- Manage daily administrative and operational functions in a high volume environment
- Process payroll using ADP, including timecard audits, adjustments, and pay period closeouts
- Track, compile, and analyze employee data, schedules, and labor hours to ensure accuracy and efficiency
- Maintain confidential employee records and HR documentation in compliance with company policies
- Coordinate hiring, onboarding, and training processes for new employees
- Support cross functional communication between management, HR, and staff to resolve operational issues
- Prepare reports related to staffing, scheduling, and store performance
- Monitor KPIs and workforce trends to support business decisions and optimize labor usage
- Identify workflow inefficiencies and implement process improvements to enhance daily operations
Assistant Manager
Zara USA
San Diego, CA
10.2019 - 03.2021
- Assisted in coordinating daily store operations and administrative activities.
- Supported payroll preparation, scheduling, and employee record maintenance.
- Handled employee inquiries and resolved scheduling and operational issues.
- Maintained organized records and ensured accuracy of internal reports.
- Collaborated with management to improve workflow and team efficiency.
Office Administrative Assistant
Al-Ghalib Trading Co.
Amman, Jordan
02.2018 - 08.2019
- Managed administrative records, documentation, and office coordination
- Assisted with reporting, scheduling, and communication across departments
- Maintained organized filing systems and supported daily office operations
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Develops appropriate electronic and hard copy reports and records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Science - Business Administration
San Diego State University
San Diego, CA6 2026
Associate of Science - Business Administration
Grossmont College
San Diego, CA5 2024
Associate of Science - E-commerce
Petra University
Amman Jordan8 2018
Skills
- Project Coordination & Scheduling
- Data Analysis & Reporting
- Process Improvement
- Cross functional Communication
- Confidential Records Management
- Problem Solving & Decision Making
- Team Leadership & Training
- Microsoft Office (Excel, Word, Outlook) Payroll Systems (ADP)
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Department Manager
Zara USA
03.2021 - Current
Assistant Manager
Zara USA
10.2019 - 03.2021
Office Administrative Assistant
Al-Ghalib Trading Co.
02.2018 - 08.2019
Associate of Science - Business Administration
Grossmont College
Associate of Science - E-commerce
Petra University
Bachelor of Science - Business Administration
San Diego State University