Massial Matute
Brooklyn
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
President of LGBTA
Brooklyn College Student Center
07.2024 - Current
- Led community outreach initiatives to foster collaboration with outside organizations and other student clubs.
- Organized and hosted educational and social events, attracting 168 students to enhance community engagements.
- Increased social media engagement and event visibility by 68.4% through strategic event promotion on Instagram.
Retail Sales Associate
City 99 & UP store
05.2024 - Current
- Assisted customers in selecting products and providing product information.
- Resolved customer complaints professionally and effectively, and helped boost customer satisfaction and retention.
- Organized displays to attract customers and promote sales.
Waitress
Takumi Japanese Restaurant
Middletown
01.2023 - 11.2023
- Provided top-tier service by actively engaging with customers, addressing their needs, and offering tailored suggestions.
- Worked as part of a team to deliver an exceptional customer experience in a fast-paced environment.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
King’s buffet
Waitressing
Stamford
02.2020 - 12.2022
- Successfully managed multiple orders while maintaining accuracy in a fast-paced restaurant setting.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with other coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Psychology With Minor in Philosophy
Brooklyn College
01.2021 - 07.2025
Skills
- Team collaboration
- Community outreach
- Social media marketing
- Customer service
- Conflict resolution
- Flexible and adaptable
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
Timeline
President of LGBTA
Brooklyn College Student Center
07.2024 - Current
Retail Sales Associate
City 99 & UP store
05.2024 - Current
Waitress
Takumi Japanese Restaurant
01.2023 - 11.2023
Bachelor of Science - Psychology With Minor in Philosophy
Brooklyn College
01.2021 - 07.2025
King’s buffet
Waitressing
02.2020 - 12.2022
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