Massie LaFuente
Hialeah,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Private Duty Home Health Care Aide
American Home Health Care Providers
02.2020 - Current
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Ensured medication adherence by administering prescribed medications according to schedule and monitoring for side effects.
- Facilitated communication between patients and healthcare providers, effectively addressing concerns or questions.
- Supported patients'' nutritional needs by planning, preparing, and serving healthy meals according to dietary restrictions or preferences.
Office Manager
TKA Services
12.2023 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Office Manager
American Home Health Providers
03.2020 - 11.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Education
High School Diploma -
Miami Coral Park Senior Park
Miami, FL06-1990
Skills
- Critical thinking
- Customer service
- Data entry
- Computer proficiency
- HR policies and procedures
- Training and mentoring
Languages
Spanish
Full Professional
Timeline
Office Manager
TKA Services
12.2023 - 01.2025
Office Manager
American Home Health Providers
03.2020 - 11.2023
Private Duty Home Health Care Aide
American Home Health Care Providers
02.2020 - Current
High School Diploma -
Miami Coral Park Senior Park
Similar Profiles
Daniela ValdesDaniela Valdes
Office Assistant at American home health providers corpOffice Assistant at American home health providers corp
Barbara Beatriz DiazBarbara Beatriz Diaz
Personal Care Assistant at Quality Home Care ProvidersPersonal Care Assistant at Quality Home Care Providers
Austin JordanAustin Jordan
Community Care Worker at Home Care Providers Of TexasCommunity Care Worker at Home Care Providers Of Texas