Massiel Abrego
Huntington Park,CA
Summary
Experienced Medical Receptionist with a background in patient services, medical insurance eligibility verification, appointment scheduling, payment processing, and medical records management. Skilled in working with Medi-Cal, Medicare, HMO, and PPO health plans, as well as providing administrative and billing support. Fluent in Spanish with intermediate English communication skills. Dedicated to providing excellent patient service while maintaining accuracy, organization, and confidentiality.
Overview
9
9
years of professional experience
Work History
Receptionist
La Libertad Medical Clinic
South Gate, California
05.2017 - Current
- Delivered courteous, professional patient service in person and by phone, answering questions and addressing concerns.
- Processed cash payments, collected applicable copayments, and reconciled patient accounts in accordance with clinic policies and procedures.
- Checked patient eligibility and insurance coverage for medical programs and health plans, including Medi-Cal, Medicare, Availity, L.A. Care, Alignment Health, Health Net, and Blue Cross.
- Used California Immunization Registry (CAIR) system to review and enter immunization information.
- Organized forms, referrals, and medical records in patient charts and reception files.
- Called patients to inform them of clinical test results following clinic protocols. with clinical test results according to clinic protocols.
- Entered billing codes and reviewed paper and electronic patient records in EHR 24/7 to support billing tasks for three years.
- Verified cash collected from patients and reconciled daily accounts for three years.
- Managed office supply orders and distributed supplies for two years.
- Supported HEDIS department by helping capture 20% more measures within three months.
- Prepared, printed, and distributed employee timesheets to support timekeeping and payroll processes.
- Collected and prepared bank deposits for payments from Preferred IPA, Exceptional Care, and health plans.
Education
High School Diploma -
Liceo San Luis
Santa Ana, El Salvador10-2002
GED -
University Francisco Gavidia
San Salvador, El Salvador10-2026
Skills
- Patient Care
- Insurance verification
- Billing and processing
- Appointment Scheduling
- Records management
- Customer Service
- Spanish: Native / Fluent
- English: Intermediate
- Organization and Teamwork
Timeline
Receptionist
La Libertad Medical Clinic
05.2017 - Current
High School Diploma -
Liceo San Luis
GED -
University Francisco Gavidia