MASSIEL ARAUZ GONZALEZ
Frederick,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Brand Ambassador
Wow Your Closet
08.2025 - 11.2025
- Represent the company at events by promoting brand awareness and engaging with potential customers.
- Communicate effectively to answer questions and encourage consultations.
- Build rapport with diverse audiences while maintaining a professional and persuasive presence.
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
- Cultivated relationships with customers, enhancing brand loyalty and driving repeat business.
- Communicated product information with confidence and educated consumers about company.
HR & Operations Assistant
Catoctin Mountain Growers
05.2025 - 08.2025
- Assisted with employee onboarding, training, and certification tracking in both English and Spanish.
- Supported HR system management, administrative workflows, and procurement coordination.
- Collaborated with team members to ensure accurate documentation and smooth operational processes.
- Maintained detailed records of operational activities, supporting compliance and auditing requirements.
- Trained new staff on company policies and procedures, enhancing team performance and efficiency.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Ensured compliance with health and safety regulations, conducting regular audits and training sessions for staff.
Administrative Assistant
Elite Wall Systems
06.2018 - 08.2021
- Provided administrative and clerical support including certified payroll management and recordkeeping.
- Assisted customers and maintained organized filing systems for efficient office operations.
- Supported accounting staff through accurate documentation and general office duties.
- Assisted in preparing reports and presentations, contributing to effective communication within the team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Arts - Communication
Mount St. Mary's University
Emmitsburg, MD05-2025
Skills
- Bilingual: English & Spanish
- Public Speaking & Presentation Skills
- Customer Service & Client Relations
- HR & Administrative Support
- Microsoft Office & Google Workspace
- Organization & Time Management
- Cross-Cultural Communication
- Social Media Management
- Influential and persuasive
- Critical thinking
- Computer operation
- Customer engagement
- Computer skills
- Strong problem solver
- Office management
- Excel spreadsheets
- Recordkeeping
- Policy writing
LANGUAGES
Spanish, Bilingual or Proficient (C2)
English, Bilingual or Proficient (C2)
Japanese, Intermediate (B1)
Timeline
Brand Ambassador
Wow Your Closet
08.2025 - 11.2025
HR & Operations Assistant
Catoctin Mountain Growers
05.2025 - 08.2025
Administrative Assistant
Elite Wall Systems
06.2018 - 08.2021
Bachelor of Arts - Communication
Mount St. Mary's University