Massiel Duarte
San Antonio
Summary
Housekeeper recognized for exceptional adherence to safety protocols and thorough cleanliness standards. Proficient in deep-cleaning techniques and skilled in collaborating with front desk teams to fulfill special guest requests. Consistently maintains high levels of guest satisfaction through attention to detail and proactive service.
Overview
2
2
years of professional experience
Work History
Housekeeper
Hyatt Regency Riverwalk
San Antonio
03.2024 - 07.2025
- Cleaned guest rooms and public areas to uphold hotel standards.
- Replenished toiletries and linens to enhance guest satisfaction.
- Operated cleaning equipment adhering to safety protocols.
- Coordinated with front desk for special guest requests efficiently.
- Reported maintenance issues promptly to ensure guest safety.
- Maintained cleanliness during high occupancy periods effectively.
- Employed deep-cleaning techniques for areas requiring thorough sanitation.
- Organized and maintained stock of cleaning supplies and amenities.
Housekeeper
Marriott San Antonio Airport
San Antonio
04.2023 - 02.2024
- Cleaned guest rooms and public areas to maintain hotel standards.
- Operated cleaning equipment according to safety guidelines.
- Coordinated with front desk for special guest requests.
- Managed inventory of cleaning supplies for efficiency.
- Reported maintenance issues promptly to ensure safety.
- Maintained cleanliness during high occupancy periods effectively.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Reported any maintenance issues or damage to supervisors immediately.
Education
Bachelor in Medical Laboratory Science - Clinical Laboratory Science
UCAN-LEON
Leon, Nicaragua11-2018
Skills
- Customer service and satisfaction
- Inventory management
- Safety protocols
- Hotel standards
- Problem solving
- Team collaboration
- Spanish fluency
References
References available upon request.
Timeline
Housekeeper
Hyatt Regency Riverwalk
03.2024 - 07.2025
Housekeeper
Marriott San Antonio Airport
04.2023 - 02.2024
Bachelor in Medical Laboratory Science - Clinical Laboratory Science
UCAN-LEON