Kristina Kowalczyk
Park Rapids,USA
Summary
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
31
31
years of professional experience
Work History
Housekeeper
Itasca State Park
Park Rapids, MN
12.2023 - Current
- Achieved high standards of cleanliness in cabins, suites, and lodge. Contributed to overall guest satisfaction by supporting team efforts in park operations.
Cabin Cleaner
Long Lake Resort
Park Rapids, MN
05.2022 - 07.2023
Coordinated efforts with team to maintain efficient cabin cleaning processes for on-time check-in.
Office Cleaner
D’s Pristine Clean
Maple Grove, MN
04.2019 - 12.2021
- Collaborated within small teams and independently to maintain exceptional cleanliness across various workspaces, ensuring client satisfaction and operational efficiency.
Resort Associate/waitress
Twin Lakes Lodge/ Blueberry Pines
Menahga, MN
06.1995 - 05.2000
Coordinated and managed service operations for diverse group sizes to enhance customer satisfaction.
Education
Associate of Applied Science - Health Information Technology
Minnesota State and Technical College-Moorhead
01.2007
Medical Secretary Technology - undefined
Northwest Technical College-Wadena
01.1999
Skills
- Facilitated collaborative efforts among team members to achieve project goals
- Assisted in maintaining cleanliness and organization of assigned areas Supported team members in completing daily housekeeping tasks efficiently Contributed to a welcoming environment for guests through attentive service
- Enhanced customer service strategies to improve client satisfaction
- Performed thorough cleaning of bathrooms to maintain hygiene standards Assisted in organizing cleaning supplies and equipment for efficient workflow Supported team members in achieving cleanliness goals through collaborative efforts
- Executed routine cleaning tasks, including mopping and sweeping, to maintain cleanliness in designated areas Helped create a safe and tidy environment for staff and visitors Supported overall facility maintenance efforts through diligent cleaning practices
- Executed routine vacuuming and sweeping to maintain cleanliness in assigned areas Supported team efforts in creating a tidy and organized environment Assisted in upholding facility standards through consistent cleaning practices
- Performed routine vacuuming to maintain cleanliness and hygiene in designated areas Assisted in organizing cleaning supplies and equipment for efficient workflow Supported team efforts in creating a welcoming environment for guests
- Executed thorough cleaning and sanitization of bathrooms to ensure hygiene standards
- Implemented effective cleaning techniques to enhance operational efficiency
- Ensured adherence to health and safety regulations and standards
- Executed efficient bed-making techniques to ensure optimal cleanliness and organization
- Executed comprehensive kitchen cleaning protocols to ensure hygiene and safety standards
- Performed residential cleaning tasks to maintain cleanliness and organization in homes Assisted clients by providing thorough cleaning services tailored to individual needs Supported team members in achieving high standards of cleanliness and customer satisfaction
- Leveraged extensive hospitality background to enhance guest experiences and operational efficiency
- Executed thorough dusting of furniture to maintain cleanliness and enhance aesthetic appeal
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Executed comprehensive deep cleaning protocols to ensure optimal hygiene standards
- Organized and folded clean laundry to maintain an orderly living space
- Assisted in maintaining cleanliness of windows for residential and commercial properties Supported team members in achieving high standards of service Contributed to customer satisfaction through attention to detail in window cleaning tasks
- Cultivated customer-oriented strategies to enhance service delivery
- Sorted and washed laundry efficiently to maintain cleanliness and organization Assisted in folding and distributing clean laundry to designated areas Supported team members in managing laundry schedules and tasks
- Executed complex problem-solving strategies to identify and resolve critical issues
- Assisted in maintaining cleanliness and organization of restrooms Supported team efforts in restroom detailing tasks Contributed to a positive environment through attention to detail in restroom upkeep
- Assisted guests with inquiries and concerns to enhance overall satisfaction Supported team members in delivering exceptional service experiences Facilitated communication between guests and management to resolve issues promptly
- Executed safe and compliant chemical handling procedures to ensure workplace safety
- Demonstrated exceptional communication skills to foster collaboration and understanding among team members
- Assisted in training staff on company policies and procedures Supported team members in developing skills through hands-on workshops Facilitated onboarding sessions for new employees
- Operated floor scrubber machines to maintain cleanliness in facilities Assisted in routine maintenance and troubleshooting of equipment Supported team efforts to ensure safe and efficient cleaning operations
- Developed and implemented pest control awareness initiatives to educate community members
- Executed multitasking strategies to enhance organizational efficiency
- Executed thorough cleaning and organizing of workspaces to enhance operational efficiency
- Demonstrated meticulous attention to detail in all tasks and projects
- Executed routine maintenance tasks to ensure optimal functionality of equipment
- Implemented safety protocols to ensure compliance with industry standards
- Executed equipment operation to ensure optimal functionality and safety standards
- Cultivated comprehensive product knowledge to enhance customer interactions
- Executed comprehensive room preparation to ensure optimal functionality for events
- Assisted in maintaining cleanliness of commercial and residential spaces Supported team members in executing cleaning tasks efficiently Contributed to positive client experiences through attention to detail
- Vacuuming
Timeline
Housekeeper
Itasca State Park
12.2023 - Current
Cabin Cleaner
Long Lake Resort
05.2022 - 07.2023
Office Cleaner
D’s Pristine Clean
04.2019 - 12.2021
Resort Associate/waitress
Twin Lakes Lodge/ Blueberry Pines
06.1995 - 05.2000
Associate of Applied Science - Health Information Technology
Minnesota State and Technical College-Moorhead
Medical Secretary Technology - undefined
Northwest Technical College-Wadena