Christopher Rose
Richmond Hill,N.Y.
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
No Limit Auto Body
Island Park, NY
01.2019 - Current
- Develops and implements operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Creates and owns workflows that keep launch projects on track from beginning to end
- Manages a network of direct reports, ensuring efficient coordination and high service standards across all delivery operations.
- Establishes and maintained effective communication with staff members to ensure efficient operations.
- Manags all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitors financial performance and identified areas for improvement in cost savings and revenue generation.
- Utilizes data-driven decision-making and sound business judgment to run tests on everything from pickup times to auto shop selection in new markets.
- Coordinates training activities for employees to ensure compliance with company policies and procedures.
- Maintains relationships with vendors to obtain the best pricing on supplies and materials.
- Oversees product development initiatives from concept through completion stages.
Auto Damage Appraiser
No Limit Auto Body
01.2019 - Current
- Reviews and analyzed vehicle damage to determine repair costs.
- Assesses customer satisfaction with the quality of repairs.
- Documents all findings in a comprehensive report.
- Verifies accuracy of repair estimates and invoices.
- Conducts appraisals for insurance companies and customers.
- Inspects vehicles for pre-existing damage prior to repairs.
- Provided guidance on best practices for repair processes.
- Develops cost effective solutions to restore damaged vehicles to their original condition and coordinates vehicle delivery with customers
General Manager
Grand Auto Care
Richmond Hill, USA
01.2017 - 01.2019
- eEnsured optimal levels of customer satisfaction and maintained department profit
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Supervised efficient working of all body shop & mechanic employees and performed repair work, maintained quality standards
- Developed effective working relationships with customers and colleagues
- Evaluated completion of vehicles coming to shop and monitored regular progress and suggested required safety procedures
- Monitored all customer complaints and implemented effective solutions
Tow Operator
Mike's Heavy Duty Towing
01.2015 - 01.2017
- Interacted with customers in a friendly and timely manner
- Submitted a daily mileage log with trip sheet, fuel, maintenance, and delivery documentation
- Performed daily pre-trip inspections to ensure vehicle was in safe operating condition.
- Operated tow truck to transport vehicles from accident sites and other locations.
- Assisted stranded motorists by providing jumpstarts, tire changes, fuel delivery, and lockout services.
- Maintained accurate records of all jobs completed and customer information.
- Inspected towed vehicles for damage prior to loading onto the tow truck.
- Maintained telephone and radio contact with supervisor to receive delivery instructions
- Turned in receipts and money received
Education
Licensed NYS Auto Damage Appraiser - Diesel Technician
New York Automotive And Diesel Institute
Jamaica, NY01.2014
Skills
- Knowledge of rules and regulations governing the insurance industry
- Workflow Planning
- Quality Management
- Service Quality Improvement
- Operations Oversight
- Negotiation skills
- Time management
- Organizational skills
- Computer proficiency in CCC 1
- Computer proficiency in Mitchell
- Computer proficiency in Microsoft
- Complaint resolution skills
Certification
- Licensed NYS Auto Damage Appraiser
Timeline
General Manager
No Limit Auto Body
01.2019 - Current
Auto Damage Appraiser
No Limit Auto Body
01.2019 - Current
General Manager
Grand Auto Care
01.2017 - 01.2019
Tow Operator
Mike's Heavy Duty Towing
01.2015 - 01.2017
Licensed NYS Auto Damage Appraiser - Diesel Technician
New York Automotive And Diesel Institute
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