MASSIEL VILLAR GOMEZ
Summary
Marketing Degree
Uapa, Dominican Republic
Overview
9
9
years of professional experience
1
1
Certification
Work History
COSTUMER SERVICE
Drugstore Pharmacy
11.2024 - Current
- Provided customer service with timely attention and proactive resolution.
- Streamlined customer service processes to increase efficiency and effectiveness.
- I prioritize customer service, where customer concerns are resolved promptly and professionally.
Manager of Health Establishment in Primary Care
Centro Diagnostico De Salud SFM
07.2019 - 11.2021
- Coordinated recruitment efforts to attract top talent.
- Conducted performance evaluations to identify areas for improvement for employee growth and patient satisfaction.
- Efficient budget execution for various departmental initiatives.
- Training programs implemented to improve employee skills.
Assistant Regional Health Director
Regional De Salud Norte
11.2015 - 07.2019
- Provide support in the preparation of plans, budgets and supervision.
- Monitoring the execution of strategic plans, providing support and guidance.
- Diversity and inclusion initiatives within the workplace, creating a more employee-friendly environment.
- Provide support to my immediate superior in the execution of the daily tasks of the office according to resolution capacity.
Skills
Customer Service
Organization
Teamwork
Continuous improvement
Microsoft Word
Office Tools
Certification
Diploma in Senior Management
Diploma in Human Capital Management
Diploma in Hospital Management
Office Package Management
English Classes (current)
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
COSTUMER SERVICE
Drugstore Pharmacy
11.2024 - Current
Manager of Health Establishment in Primary Care
Centro Diagnostico De Salud SFM
07.2019 - 11.2021
Assistant Regional Health Director
Regional De Salud Norte
11.2015 - 07.2019
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