Massimo Carone
Torino,Italy
Summary
Business Owner of GLOBAL TECHNIK and Senior Field Service Engineer with 22-year background performing Dental Cad-Cam, Inta/Extraoral X-ray devices repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. IT Consultant and Hardware Systems Vendor
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Field Service Engineer - Business Owner
Global Technik
06.2002 - Current
- Disassembled and reassembled complex dental X-ray equipments to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Specialist in CAD/CAM Dental Equipment (Dentsply Sirona)
- IT Consultant and Hardware Systems Vendor
- Multi-brand Specialist in Dental Radiology Equipment
- Dental CBCT Specialist
- Reduced equipment downtime by conducting routine maintenance checks and promptly addressing issues as they arose.
- Delivered high-quality workmanship during installations, adhering to industry standards and best practices throughout each project lifecycle phase.
- Configured hardware, including switches and routers for local area networks.
- Provided training for customers and users on system maintenance.
Web Master - Business Owner
Web Compass S.r.l.
06.1999 - 06.2002
- Reduced page load times by compressing images, optimizing code, and utilizing caching techniques.
- Led website redesign projects from concept to completion while adhering to strict timelines and budgets.
- Conducted thorough competitor analysis to inform web strategy adjustments for maximum impact.
- Streamlined content publishing workflows by integrating automation tools into existing systems.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
Call Center Supervisor
Rete Telematica Piemontese S.p.A.
05.1998 - 06.2000
- Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
- Recommended products to customers, thoroughly explaining details.
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
Education
Graduation Scientific High School - Scientific Culture
Liceo Scientifico Cairoli
Torino07.1991
Skills
- Field Service Management
- Remote Support
- Client Relationship Building
- Customer Support
- Network configuration and hardware installation
- Equipment installation, troubleshooting and repair
- Equipments calibration
- Team direction
- Advanced knowledge MS Windows OS, MS Office Suite
- Repairing Extraoral X-ray products (MyRay, NewTom, Dentsply Sirona, Dürr Dental, Carestream)
- Repairing Dental Cad-Cam Dentsply Sirona
- Medical imaging
Languages
Italian
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
English
Upper intermediate (B2)
Certification
- Radiation Protection Certificate, Institut Universitaire de Radiophysique Appliquée - Lausanne (CH) - French session - 2009
Military service
Branch: Alpini mountain infantry
Service country: IT
Rank: Second lieutenant
October 1992 to January 1994
Service country: IT
Rank: Caporal
July 1992 to October 1992
Driving License
Motorizzazione Civile Torino
- A - Motorbikes - July 2004
- B - Cars - June 1989
Additional Information
- Updated certifications on dental radiology equipment of the following brands: Dentsply Sirona, Dürr Dental, MyRay, Newtom and Carestream
- Updated certifications Dentsply Sirona on dental milling machines and software Cad-Cam
Timeline
Senior Field Service Engineer - Business Owner
Global Technik
06.2002 - Current
Web Master - Business Owner
Web Compass S.r.l.
06.1999 - 06.2002
Call Center Supervisor
Rete Telematica Piemontese S.p.A.
05.1998 - 06.2000
Graduation Scientific High School - Scientific Culture
Liceo Scientifico Cairoli
- Radiation Protection Certificate, Institut Universitaire de Radiophysique Appliquée - Lausanne (CH) - French session - 2009
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