Massimo D'Agati
Brooklyn,NY
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
School Bus Driver
Careful Bus Company
Brooklyn, NY
02.2019 - Current
- Maintained New York driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated information to parents to promote good communication and transparency.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Taught students first-aid and emergency protocols in case of emergency.
Restaurant Manager
Ciccio's Pizza
Brooklyn, NY
06.2015 - 03.2019
- Skillfully interacted with external vendors to obtain the best quality in pricing and product. Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained and supervised staff. Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Event Coordinator
Public Affairs By Gabriella, Inc.
Brooklyn , NY
06.2009 - 05.2016
- Planned and organized various events such as weddings and corporate gatherings
- Working as a team with clients to provide superior customer service
- Scouting venues, hiring, and training event staff, communicating with venue managers and suppliers
- Led vendor negotiations to obtain cost-effective services and products
- Social media and digital outreach to promote events
- Coordinating with multiple connections in the event planning industry, including but not limited to hair styling and music entertainment
- Creating timelines and schedules for events
- Selected and ordered décor and event materials
Education
Associate of Arts - Business Management
Kingsborough Community College of The City University of New York
Brooklyn, NY 02.2012 - 06.2014
GED -
Kingsborough Community College of The City University of New York
Brooklyn, NY 10.2011 - 02.2012
Skills
Great listening and communication skills
Quick decision making
Enthusiastic and optimistic
Excellent written and oral communication
Superior customer service
Vendor selection/management
Time management
Works great under pressure
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 10+ staff members.
Timeline
School Bus Driver
Careful Bus Company
02.2019 - Current
Restaurant Manager
Ciccio's Pizza
06.2015 - 03.2019
Associate of Arts - Business Management
Kingsborough Community College of The City University of New York
02.2012 - 06.2014
GED -
Kingsborough Community College of The City University of New York
10.2011 - 02.2012
Event Coordinator
Public Affairs By Gabriella, Inc.
06.2009 - 05.2016