Kristi Flores
Taylor,TX
Summary
Diligent, detail oriented individual who is knowledgeable of Microsoft word, Excel, Powerpoint, Outlook, with a solid background in customer service. Excels at multitasking in a fast-paced environment, completing projects within time and budget constraints. Able to work effectively and productively with co-workers and employees in a professional manner. Excellent written and verbal communication skills, with an eye for detail. Self starter with a can do attitude. Fluent in Spanish. Excellent Cash Handling Experience. Excellent Customer Skills as well as in Collections. Strong organizational skills and proven ability to maintain accurate, detailed records that will be audited periodically. Excellent Marketing Skills. Able to maintain a courteous, positive, and professional manner at all times. Ability to exhibit a high level of confidentiality and integrity while handling sensitive matters. Excellent at translation from English to Spanish, as well as Spanish to English. Excellent administration skills as well as great communication skills with other employees. Strong leadership skills. Great at diffusing tough situations
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Responsible School Bus Driver operates school bus and other vehicles to transport students to and from designated locations. Conducts safe and orderly loading and unloading of students at specified stops. Communicates bus rules, safety and behavior requirements and addresses improper behavior using appropriate interpersonal skills.
Focused professional bringing many years of top-quality performance in transportation industry. Well-versed in inspecting buses and equipment to promote safe operations. Unwavering work ethic and dedication to quality transportation service.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
School Bus Driver
Taylor ISD
Taylor, USA
01.2023 - Current
- Ability to drive many different routes and even create routes when needed
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Assisted with loading and unloading of passengers as needed.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Provided helpful directions and assistance to students during their ride.
- Communicated effectively with parents regarding student transportation issues.
- Reported student behavior incidents promptly to the appropriate personnel.
- Developed positive relationships with students through friendly interactions.
- Monitored student behavior on the bus and enforced rules consistently.
- Responded quickly in emergency situations by taking appropriate actions.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Complied with district policies and procedures concerning student discipline.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Managed time efficiently so that routes are completed within allotted timespan.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Assisted passengers in evacuation of bus in case of emergency.
- Operated motorized ramps and lifts to assist special needs students.
- Reported delays, accidents or other traffic and transportation situations to supervisor.
- Regulated heating, lighting and ventilation systems for passenger comfort.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stop.
- Maintained order among passengers and explained safety rules and hazards.
- Reported inappropriate and disruptive student behaviors to school administration.
- Acquired and maintained certification in basic first aid and CPR.
- Performed work assignments according to instructions received.
- Read maps and followed written or verbal driving directions.
- Prepared reports that stated total number of students, hours worked or mileage.
- Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
Call Center Agent
ASSURANCE Independent Agents
Seattle, USA
03.2019 - Current
- Transfer over quality calls to insurance agents
- Executing cold calls with ability to turn into a sale
- Handling back to back calls within time constraints
- Updating customers information
- Ability to be decrete with private and sensitive information
Office Administrative Assistant/Secretary
Oasis Christian Church
Taylor, USA
01.2008 - Current
- Makes Weekly Deposits
- Analyzed financial data to identify discrepancies or trends.
- Prepared monthly closing entries for multiple church books of records.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Organized and maintained filing systems, both paper and electronic.
- Created expense reports, tracked invoices, and processed payments.
- Ordered supplies and maintained an inventory of office equipment.
- Maintained confidentiality of sensitive data in accordance with church policies.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Assisted in organizing events such as conferences or seminars.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
Bus Driver/ secretary to safety manager
A.H. Beck foundation
Taylor, USA
07.2022 - 12.2023
- Transported workers onto work site.
- Filing sensitive and private employee information.
- Assistant to safety coordinator
- Keeping detailed records of vehicles and machinery onsite.
- Made vehicle permits
- Kept inventory of incoming and outgoing equipment.
- Kept equipment permits up to date.
- Made calls for equipment repairs.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Greeted customers in a friendly manner when boarding the bus.
- Performed minor repairs on buses when necessary such as changing tires or jump-starting engines.
- Verified that all passengers were seated before operating the bus.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created travel arrangements for senior managers according to their requirements.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Provided administrative support to the office manager and other staff members.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Organized special events such as conferences, seminars or workshops; coordinated catering services and other related activities.
Call Center Agent
Quote Velocity
Taylor, USA
03.2021 - 10.2022
- Being courteous
- Setting call-backs and appointments
- Ability to meet KPI's
- Maintained up-to-date knowledge of company's products, services and promotions.
- Identified customer needs by asking probing questions and actively listening to responses.
- Managed customer accounts, including updating account information as needed.
- Tracked daily performance metrics such as wait times, average handle time.
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Managed high-volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call.
- Consulted with customers regarding needs and addressed concerns.
- Completed high volume of outbound calls per day with above-average conversion rate.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Assisted callers per week in fast-paced environment.
- Took many inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
Call Center Agent
All Web Leads
Austin, USA
03.2012 - 11.2019
- Taking Inbound Calls Within Time Constraints
- Transferring Warm Calls to Licensed Agents
- Updating Customer Information
- Engaging in Follow-up calls ensuring all needs of customer were met
- Engaging with Management team on daily basis
Branch Manager
Texas Car Title and Payday Loans
Taylor, USA
03.2011 - 11.2012
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed loan documents and gathered necessary information from clients.
- Conducted credit checks to verify customer eligibility for loans.
- Reviewed financial statements and other records to assess customers' ability to repay loans.
- Provided advice and assistance to customers in order to help them make informed decisions regarding their loan options.
- Researched current interest rates in order to provide competitive loan terms.
- Negotiated terms of repayment with customers who experienced difficulty repaying loans on time.
- Processed loan applications and submitted them for approval or rejection by lenders.
- Maintained up-to-date knowledge of lending regulations, policies, procedures, and products offered by the organization.
- Assisted customers with completing loan applications accurately and thoroughly.
- Performed administrative duties such as filing paperwork, preparing letters of commitment and denial, sending out disclosure packages.
- Participated in marketing activities such as open houses or community events aimed at promoting the company's services.
- Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services.
- Prequalified borrowers based on credit criteria and offered debt counseling and financial education to clients and potential clients to help attain loan qualification.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Delivered high levels of customer service to facilitate smooth processes.
- Tracked and managed new leads and followed up on referral business.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Collected past due loans.
- Approved loan within specified limits or referred to appropriate approval level.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Informed customers of loan application requirements and deadlines.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Identified valuable solutions for customers with credit problems.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Approved or denied loan applications and explained reasoning behind decisions.
- Developed loan contracts and explained contract terms to clients.
- Evaluated and approved loan applications based on established criteria.
Assistant Manager
Advance America
Taylor, USA
03.2011 - 07.2011
- Maintain and/or create files or record keeping, Sorting and labeling files and retrieve documents
- Coping and faxing documents
- Excellent customer service via telephone and E-mail
- Making daily collection calls.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Verified and recorded cash totals from daily receipts.
- Analyzed and reconciled discrepancies in cash balances.
- Performed currency exchange, cashed checks, and issued money orders.
- Processed customer deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Counted currency for each transaction to ensure accuracy of amounts received or disbursed.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Maintained accurate records of all transactions processed throughout the day.
- Provided customer service by answering inquiries regarding account information.
- Adhered to security protocols while handling large sums of money.
- Prepared deposit slips for all incoming funds according to established procedures.
- Safeguarded cash boxes at all times during transport between branches.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Reviewed loan applications and supporting documentation to determine completeness, accuracy and compliance with company policies.
- Analyzed borrower's credit history, income and assets to assess creditworthiness and ability to repay
- Verified employment, income, debt-to-income ratio, bank statements and other financial documents.
- Ensured all data was accurately entered into the system in a timely manner.
- Managed communication between lenders, borrowers and third parties involved in loan process.
- Maintained up-to-date knowledge of lending regulations and industry trends by attending workshops and seminars.
- Developed strong relationships with internal departments such as underwriting, closing, funding and post-closing teams.
- Assisted customers with questions about their loan application status or requirements.
- Reviewed appraisals for accuracy prior to submitting them for underwriting review.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Calculated income, assets and liabilities to meet lender requirements.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Managed conditions sent from underwriting departments.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Created and completed loan submission packages.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Reviewed initial client documentation to structure and submit loan package.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
Janitor / Residential Supervisor
T. Don Hutto
Taylor, USA
01.2009 - 11.2009
- Responsible for the management of the current residents living on the facility
- Kept detailed records of daily activities and situations as they occurred
- Cleaned complex on a daily basis to maintain the upkeep of the facility
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Maintain janitorial supply inventory.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Attend training sessions regularly to keep updated on new safety protocols.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Organized custodial closets to easily find equipment and chemicals.
- Maintained accurate records and documentation on all resident activities.
- Supervised staff members in the performance of their duties.
- Organized recreational activities for residents according to their interests.
- Ensured that all necessary supplies were available at all times for resident use.
- Provided safe, supportive and caring living environment for every resident.
- Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Interfaced with residents to address and resolve complaints or grievances.
- Developed and deepened relationships with residents and fellow staff.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Participated in on-call rotation, responding to emergencies and incidents in a timely and effective manner.
- Conducted regular room inspections to maintain health and safety standards.
- Conducted regular rounds to keep residents and areas safe and secure.
Substitute Teacher
Taylor Independent School District
Taylor, USA
08.2007 - 08.2008
- Explained and executed lesson plans on a daily basis to students
- Assisted students with homework
- Provided instruction and guidance to students in the absence of a regular teacher.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Maintained accurate records of student performance, attendance.
- Encouraged positive behavior among students through effective communication
- Ensured that each student had access to appropriate materials and resources.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Promoted a safe and secure atmosphere within the classroom setting.
- Adapted teaching methods to accommodate diverse learning styles.
- Integrated technology into lessons whenever possible.
- Administered tests and assessments according to school guidelines.
- Provided feedback on assignments or projects given by the regular teacher.
- Met regularly with parents or guardians regarding student progress and concerns.
- Participated in professional development programs related to education topics.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Utilized positive reinforcement to motivate students.
- Implemented classroom rules to maintain order and discipline.
- Provided classroom instruction following regular teacher's lesson plans.
Education
High School Diploma -
Taylor High School
Taylor, TX05.2007
Skills
- CSR
- Bilingual
- Customer Service
- Call Center
- Assistant manager experience
- School Bus Driving
- Commercial Driving
- Delivery Driver Experience
- Communication skills
- Accounting
- Flatbed
- Tractor-Trailer
- Load & Unload
- Tanker Experience
- Microsoft Outlook
- Data Entry
- Merchandising
- Microsoft Word
- Conflict Management
- Cleaning
- Sales
- Office management
- Computer skills
- Administrative experience
- Relationship management
- Microsoft Excel
- Personal assistant experience
- Microsoft Powerpoint
- Telemarketing
- Organizational skills
- Negotiation
- Writing skills
- Time management
- Passenger Assistance
- Passenger safety management
- Vehicle inspections
- Air Brake Certification
- Transporting Students
- Emergency Procedures
- Incident Reporting
- Traffic law compliance
- School district compliance
- Great attitude
- Strong Work Ethic
- Professional Appearance
- Knowledge of traffic laws
- State and Federal Regulations
- GPS Applications
- Payment Collection
- Map Reading
- Process Monitoring
- Active Listening
- Document Verification
- Task Prioritization
- Team Collaboration
- Critical Thinking
- Equipment monitoring
- Log Book Maintenance
- Customer Relations
- Quantity and Quality Assessments
- Recovering vehicles
- Goal Setting
- Secure cargo
- Health and safety
- Professionalism
- Student chaperoning
- Confidentiality
- Punctuality
- Defensive Driving
- Student Supervision
- Behavior Management
- Materials Transport
- Pre-Trip Inspections
- Route logs
- Lifting up to 50 lbs
Certification
- CDL, 02/01/22
- Driver's License, CDL B, School Bus, Tank Vehicles, Passenger Vehicles, 01/01/35
- CPR Certification, 08/01/23, 08/31/25
- First Aid Certification, 08/01/23, 08/31/25
Languages
Spanish, Fluent
Timeline
School Bus Driver
Taylor ISD
01.2023 - Current
Bus Driver/ secretary to safety manager
A.H. Beck foundation
07.2022 - 12.2023
Call Center Agent
Quote Velocity
03.2021 - 10.2022
Call Center Agent
ASSURANCE Independent Agents
03.2019 - Current
Call Center Agent
All Web Leads
03.2012 - 11.2019
Branch Manager
Texas Car Title and Payday Loans
03.2011 - 11.2012
Assistant Manager
Advance America
03.2011 - 07.2011
Janitor / Residential Supervisor
T. Don Hutto
01.2009 - 11.2009
Office Administrative Assistant/Secretary
Oasis Christian Church
01.2008 - Current
Substitute Teacher
Taylor Independent School District
08.2007 - 08.2008
High School Diploma -
Taylor High School