Mastewal Degefu
Rockville,Maryland
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Best Buy
06.2023 - Current
- Enhanced Customer Experience: Assisted an average of 50+ customers daily in completing purchases, locating items, and enrolling in reward programs, contributing to a 20% increase in customer retention over the last quarter.
- Product Knowledge and Sales: Leveraged in-depth product expertise to educate customers on features, benefits, and pricing, driving a 15% increase in sales and consistently meeting or exceeding daily and weekly sales targets by an average of 10%.
- Customer Issue Resolution: Successfully managed and resolved customer complaints, handling an average of 10+ complex inquiries per shift, offering solutions or coordinating with specialized departments, resulting in a 95% satisfaction rate.
Retail Sales Associate
Marshalls
05.2021 - 05.2023
- Customer Engagement and Sales Support: Warmly greeted and assisted over 60 customers daily with product questions, selections, and purchases, helping boost store sales and ensuring a positive shopping experience.
- Store Presentation and Organization: Maintained a clean, organized store environment to enhance customer satisfaction and support sales, leading to a 15% increase in positive feedback related to store appearance.
- Checkout and Loyalty Program: Facilitated an average of 40 daily customer transactions, aiding with purchases, item location, and loyalty program sign-ups, which contributed to a 25% increase in reward program membership.
- Professional Returns and Exchanges: Managed returns and exchanges efficiently and in alignment with company policies, resolving customer issues while upholding a 95% satisfaction rate in post-purchase interactions.
Education
Associate of Arts - Cybersecuirty
Howard Community College
Columbia, MD12-2025
High School Diploma -
Montgomery Blair High School
Silver Spring, MD06-2022
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Basic Python Understanding
- Communication
- Continuous Learning
Languages
amharic
Native or Bilingual
Timeline
Retail Sales Associate
Best Buy
06.2023 - Current
Retail Sales Associate
Marshalls
05.2021 - 05.2023
Associate of Arts - Cybersecuirty
Howard Community College
High School Diploma -
Montgomery Blair High School
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