Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mastewal Degefu

Rockville,Maryland

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Best Buy
06.2023 - Current
  • Enhanced Customer Experience: Assisted an average of 50+ customers daily in completing purchases, locating items, and enrolling in reward programs, contributing to a 20% increase in customer retention over the last quarter.
  • Product Knowledge and Sales: Leveraged in-depth product expertise to educate customers on features, benefits, and pricing, driving a 15% increase in sales and consistently meeting or exceeding daily and weekly sales targets by an average of 10%.
  • Customer Issue Resolution: Successfully managed and resolved customer complaints, handling an average of 10+ complex inquiries per shift, offering solutions or coordinating with specialized departments, resulting in a 95% satisfaction rate.

Retail Sales Associate

Marshalls
05.2021 - 05.2023
  • Customer Engagement and Sales Support: Warmly greeted and assisted over 60 customers daily with product questions, selections, and purchases, helping boost store sales and ensuring a positive shopping experience.
  • Store Presentation and Organization: Maintained a clean, organized store environment to enhance customer satisfaction and support sales, leading to a 15% increase in positive feedback related to store appearance.
  • Checkout and Loyalty Program: Facilitated an average of 40 daily customer transactions, aiding with purchases, item location, and loyalty program sign-ups, which contributed to a 25% increase in reward program membership.
  • Professional Returns and Exchanges: Managed returns and exchanges efficiently and in alignment with company policies, resolving customer issues while upholding a 95% satisfaction rate in post-purchase interactions.

Education

Associate of Arts - Cybersecuirty

Howard Community College
Columbia, MD
12-2025

High School Diploma -

Montgomery Blair High School
Silver Spring, MD
06-2022

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Basic Python Understanding
  • Communication
  • Continuous Learning

Languages

amharic
Native or Bilingual

Timeline

Retail Sales Associate

Best Buy
06.2023 - Current

Retail Sales Associate

Marshalls
05.2021 - 05.2023

Associate of Arts - Cybersecuirty

Howard Community College

High School Diploma -

Montgomery Blair High School
Mastewal Degefu