MASUB Rehman
Summary
Experienced IT professional seeking opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.
Overview
6
6
years of professional experience
Work History
SENIOR BUSINESS ANALYST - SUPPLY CHAIN
Johnson & Johnson
, NJ
06.2022 - Current
- Improved response time by 30% through the implementation of a case management system for L1/L2 support queries in Salesforce
- Engaged in BST and UAT to ensure that the SAP integration meets the functional requirements
- Utilized SQL querying to extract and analyze shipment data for JnJ medical devices
- Generated comprehensive reports using Tableau that encompassed machine specifications, inventory levels, and pertinent plant details
- Optimized savings by $2M by decommissioning a legacy SAP instance
- Performed requirements gathering (interaction design sessions, business process descriptions, user stories, data analysis)
- Provided insight into business priorities by creating a backlog of features and enhancements.
BUSINESS ANALYST 2 - INTELLIGENT AUTOMATION
Johnson & Johnson
, NJ
06.2021 - 06.2022
- Spearheaded RPA initiatives in Asset Destruction, HR, and Procurement, enhancing operational efficiencies within process maps by 10%.
- As a Product Manager, I streamlined Assert Destruction Approval process, aiming to reduce annual asset costs by $20M.
- Facilitated seamless product integration as a liaison between the Development and Salesforce teams.
- Proactively optimized automation processes, reducing case processing time by 30%.
- Led HR-focused RPA bot project, automating the hiring process and reducing costs by 5M.
- Supported bug resolution and regression testing in the automation team.
Ensured accountability for successful RPA enhancements in line with business goals.
ASSOCIATE ANALYST - ENTERPRISE ARCHITECTURE
Johnson & Johnson
, NJ
06.2020 - 06.2021
- Initiated the CIAM transformation within J&J to potentially consolidate existing solutions by presenting an approach for the future state to the CIO
- Performed external benchmarking sessions with Amazon, Microsoft, CVS and Walmart
- Performed capability analysis for existing CIAM technologies (Janrian, Okta, Exostar, SAP/GRC) used across J&J
- Performed A/B testing to track the performance of the employee facing website
- Cut search time 50% by streamlining navigation across dispersed Architectural knowledge repositories
- Offered migration analysis from LeanKit to Jira for operational enhancement.
TECHNOLOGY CO-OP - SALESFORCE
Johnson & Johnson
, NJ
06.2019 - 01.2020
- Gathered functional/technical design requirements for Salesforce projects
- Designed a solution within Salesforce to document System Management Plans
- Built enhanced dashboards in Jira to manage and report on Salesforce projects
- Developed a workflow in Salesforce to improve the process of the Case Management System
- Implemented customizations for the Case Management System build In Salesforce.
IT BUSINESS ANALYST CO-OP
TJX Companies
, MA
06.2018 - 12.2018
- Managed work efforts within IT Security and reported to the CISO and VP
- Generated KPIs on projects for reporting purposes and initiated the transition of projects hosted in Excel to Jira
- Built a guide on how to efficiently create/manage metrics and dashboards using Jira resulting in enhanced visibility into department wide projects
- Accelerated delivery of projects within IT Security through risk mitigation
- Led 'Security Pattern Development' project, creating a library of reusable patterns for streamlined project delivery.
Education
Bachelor of Science - MANAGEMENT INFORMATION SYSTEMS
Rochester Institute of Technology
Rochester, NY05-2020
Skills
- SAP
- Project Management
- BI Tools Expertise (Tableau, Power BI)
- Data Analysis
- Requirements Gathering
- Stakeholder Alignment
- Agile Software Development
- Jira, Confluence
- Cross-Functional Collaboration
- Salesforce
- SQL
- Design Thinking
- qTest
- Visio
Training
- Product Manager Foundations
- Data Analytics
- SAP Foundations
- Requirements Elicitation and Analysis
- Design Thinking Concepts
- Agile Product Owner Role
- Salesforce for Admins DevOps Foundations Agile Certified Practitioner (PMIACP)
- Power BI Essential Training
Timeline
SENIOR BUSINESS ANALYST - SUPPLY CHAIN
Johnson & Johnson
06.2022 - Current
BUSINESS ANALYST 2 - INTELLIGENT AUTOMATION
Johnson & Johnson
06.2021 - 06.2022
ASSOCIATE ANALYST - ENTERPRISE ARCHITECTURE
Johnson & Johnson
06.2020 - 06.2021
TECHNOLOGY CO-OP - SALESFORCE
Johnson & Johnson
06.2019 - 01.2020
IT BUSINESS ANALYST CO-OP
TJX Companies
06.2018 - 12.2018
Bachelor of Science - MANAGEMENT INFORMATION SYSTEMS
Rochester Institute of Technology
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