Masujiro Omura
Des Plaines,IL
Summary
Proven leader with extensive experience at Walgreens and AmeriCash Loans, adept in customer service and problem-solving. Excelled in enhancing team performance and customer satisfaction through effective communication and organizational skills. Achieved significant improvements in operational efficiency and employee engagement, demonstrating a strong commitment to results and excellence.
Overview
26
26
years of professional experience
Work History
Store Manager
Walgreens
Glenview, IL
04.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Shift Lead
Walgreens
Palatine, IL
04.2015 - 03.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Regional Manager
AmeriCash Loans
Des Plaines, IL
08.1998 - 11.2005
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Education
Bachelor - Psychology
Western Illinois University
Macomb, IL05.2010
Bachelor - Business Management
Western Illinois University
Macomb, IL07.1998
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Store Manager
Walgreens
04.2020 - Current
Shift Lead
Walgreens
04.2015 - 03.2020
Regional Manager
AmeriCash Loans
08.1998 - 11.2005
Bachelor - Psychology
Western Illinois University
Bachelor - Business Management
Western Illinois University