Farhan Shahriar
Brooklyn,NY
Summary
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge and Doorman
The Brodsky Organization
New York, USA
03.2019 - Current
- Worked as Summer relief in different buildings.
- Working as Concierge and Doorman at 360 West 43rd St Since September 2020.
- Assisted with package delivery and pickup for tenants.
- Responded to tenant inquiries regarding their accounts or other matters related to the property management office.
- Assisted with loading and unloading luggage carts for arriving and departing guests.
- Monitored surveillance cameras and responded to emergency situations promptly.
- Handled mail and package deliveries, keeping items secure.
- Courteously greeted guests and visitors.
- Entered work orders for housekeeping, pest control, and maintenance issues.
- Provided information to residents and visitors about the property, services, and amenities.
- Answered phone calls promptly and transferred them to appropriate personnel if necessary.
- Operated a variety of machinery and tools safely and efficiently.
Junior Painter
Abul Painting and Decorating
- Performed series of surface preparation techniques to maximize paint durability.
- Applied primers or sealers to prepare bare wood or metal for finish coats.
- Removed old finishes by stripping, sanding or using water or abrasive blasting.
- Readied surfaces and surrounding areas for painting with sandpaper, tape and other materials.
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Smoothed and finished surfaces on walls, trim and cabinetry.
Education
Bachelor of Science - Fisheries (Hons.)
Chittagong Veterinary and Animal Sciences University
Chittagong, Bangladesh12.2018
Higher Secondary Certificate - Science Background
Govt. Hazi Muhammad Mohsin College
04.2013
Secondary School Certificate - Science Background
Goribe-Newaz High School
03.2011
Skills
- Front desk support
- Multitasking and organization
- Effective problem solving
- Tech-Savvy
- Reliable punctuality
- Bookkeeping
- Fluent in multiple languages
- Safety procedures
- Attention to detail
- Excellent multitasking
- Emergency response
- Training and mentoring
- Advanced time management
- Highly adaptable
- Concierge software proficiency
- Customer service
- Hospitality service expertise
- Polite telephone etiquette
- Building maintenance
- CCTV monitoring
- Strong interpersonal skills
- Complaint handling
- Package handling
- Tenant relations
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
- Online Customer Service
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Limited
Timeline
Concierge and Doorman
The Brodsky Organization
03.2019 - Current
Junior Painter
Abul Painting and Decorating
Bachelor of Science - Fisheries (Hons.)
Chittagong Veterinary and Animal Sciences University
Higher Secondary Certificate - Science Background
Govt. Hazi Muhammad Mohsin College
Secondary School Certificate - Science Background
Goribe-Newaz High School
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