Masura Khurshid
Philadelphia,PA
Summary
Dedicated and hardworking professional with a high-energy approach to tasks. Possesses strong organizational skills and exceptional problem-solving abilities, consistently focused on optimizing procedures to enhance efficiency and foster brand loyalty. Proven multitasker with a decisive and responsible demeanor, committed to delivering results that align with organizational goals.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Manager
The UPS Store Inc.
Southampton, PA
04.2024 - Current
- Supervised daily workflows to ensure seamless service execution and foster positive customer experiences.
- Oversaw performance management by delivering effective training and coaching strategies, fostering a culture of continuous improvement.
- Analyzed existing workflows and implemented improvements that significantly enhanced efficiency and decreased turnaround times.
- Established and upheld meaningful relationships with customers to support loyalty initiatives and facilitate repeat transactions.
- Analyzed operational data to identify trends, challenges, and opportunities for improvement.
- Led inventory management efforts to optimize stock levels and minimize costs while meeting demand.
- Accomplished multiple tasks within established timeframes.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Office Assistant
Northeast Donuts Shop Management
Philadelphia, United States
02.2023 - 03.2024
- Administered account management and facilitated money collection processes from multiple store managers to maintain financial integrity.
- Managed inventory and selection process for quality donuts to ensure consistency across chain stores.
- Implemented systematic filing and scanning of utility bills to enhance data accessibility and retrieval.
- Achieved timely project completion and cost savings through proactive team management and strategic planning. Elevated project success rates by driving collaboration and maximizing team performance. Realized project objectives through focused leadership and resource optimization.
- Assisted in the preparation of reports and documentation for management review, ensuring accuracy and compliance.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Cashier Specialist
Texas Chicken & Burgers
Philadelphia, United States
12.2021 - 01.2023
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
- Counted drawers accurately at start and end of each shift to ensure cash handling integrity.
- Trained new team members on sales software system to improve operational efficiency.
- Documented key achievements and tasks completed during employment.
Bank Manager
Allied Bank Ltd.
Lahore, Pakistan
03.2019 - 08.2021
- Managed daily branch activities to uphold regulatory compliance and align with internal policy guidelines.
- Designed and rolled out strategic initiatives focused on improving customer service experiences and overall satisfaction.
- Facilitated team development by providing coaching support, mentoring individuals, and executing consistent performance assessment reviews.
- Performed detailed examination of financial data, highlighting trends to enhance profitability and guide decisions.
- Analyzed financial reports to identify trends, drive profitability, and inform decision-making processes.
- Led branch operations, ensuring compliance with regulatory standards and internal policies.
- Cultivated relationships with key clients to promote loyalty and increase retention rates.
- Streamlined workflows by introducing new technologies and systems to improve operational efficiency.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Examined customer loan applications for loan approvals and denials.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Teacher
Farhan Institute of Science & Technology
Lahore, Pakistan
08.2018 - 02.2019
- Collaborated with parents, students, and faculty to exchange feedback and discuss effective instructional approaches.
- Reviewed and graded assignments and papers, maintaining rigorous evaluation criteria to uphold educational quality.
- Achieved project completion ahead of deadlines by optimizing team workflows. Elevated team productivity through strategic coordination and resource allocation. Realized client objectives through successful project execution and stakeholder engagement.
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Collaborated with colleagues to create interdisciplinary projects fostering critical thinking skills.
- Assessed student performance through formative and summative evaluations, ensuring alignment with curriculum standards.
- Integrated technology into classroom activities to support diverse learning styles and increase engagement.
- Evaluated educational programs for effectiveness, recommending adjustments to improve overall curriculum quality.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Events Manager
Punjab University, PU
Lahore, Pakistan
11.2017 - 09.2020
- Managed comprehensive administrative tasks related to event planning, focusing on booking arrangements and promotional efforts.
- Evaluated and selected refreshments, decor, and event materials, aligning choices with event theme and objectives.
- Oversaw logistics and scheduling for florists, photographers, and musicians, ensuring alignment with event timelines.
- Achieved on-time project completion through effective coordination of team efforts. Delivered projects within financial constraints by optimizing resource management. Realized project objectives by fostering collaboration across diverse teams.
- Created marketing materials that increased event visibility and attendee engagement significantly.
- Trained junior staff on best practices in event management, promoting knowledge sharing within the team.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
Education
Bachelor of Science - Science And Education
University of Punjab
Lahore, Pakistan08.2020
Skills
- Data analysis
- Team leadership
- Organizational strategies
- Team collaboration
- Effective problem resolution
- Budget management
- Client relationship management
- Customer service
- Communication skills
- Training and development
- Proficient in computer applications
Certification
- CNP - Certified Notary Public
- Computer Course Certificate
- IELTS
LANGUAGES
English - Professional Working Proficiency
Urdu - Native or Bilingual Proficiency
Punjabi - Native or Bilingual Proficiency
Interests
Travelling, Photography, Video Games
Timeline
Manager
The UPS Store Inc.
04.2024 - Current
Office Assistant
Northeast Donuts Shop Management
02.2023 - 03.2024
Cashier Specialist
Texas Chicken & Burgers
12.2021 - 01.2023
Bank Manager
Allied Bank Ltd.
03.2019 - 08.2021
Teacher
Farhan Institute of Science & Technology
08.2018 - 02.2019
Events Manager
Punjab University, PU
11.2017 - 09.2020
Bachelor of Science - Science And Education
University of Punjab