Quality Assurance Analyst certified in Panoptic Segmentation.
Identified workflow production weaknesses, while offering creative tooling solutions.
Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
Provide focused communication, and support to fellow project teammates.
Vice President of Digital Marketing
Taz Solutions
Buffalo, New York
03.2011 - 05.2013
Successfully coordinated a team of over 25 people.
Was directly responsible for 11 client accounts.
Developed a project roadmap to identify a project's objectives, timelines, milestones, and resource placement.
Liason between clients and teams to successfully and effectively communicate information so there was no loss in technical translation.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Quality Control Director
Empire Computers & Supplies
Buffalo, New York
06.2007 - 04.2009
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Lead Content Tester
Sony Online Entertainment
Remote, New York
01.2006 - 07.2007
Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds and other network considerations.
Followed procedural protocols for determining content functionality and quality.
Collaborated with team members to test multi-player content during quality assurance tasks.
Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity and other metrics.
Advised developers on problems with databases, performance and other issues.
Education
Bachelor of Science - Multimedia Animation & Design
Kaplan University
Online
08.2008 - 05.2010
Bachelor of Science - Criminal Justice
Arizona State University
Tempe, AZ
08.2004 - 05.2006
Associate of Science - Associates in Applied Science in Paralegal Studies
Erie County Community College
Buffalo, NY
08.2002 - 05.2004
Timeline
Data Annotation Specialist
Tesla
10.2021 - Current
Vice President of Digital Marketing
Taz Solutions
03.2011 - 05.2013
Bachelor of Science - Multimedia Animation & Design
Kaplan University
08.2008 - 05.2010
Quality Control Director
Empire Computers & Supplies
06.2007 - 04.2009
Lead Content Tester
Sony Online Entertainment
01.2006 - 07.2007
Bachelor of Science - Criminal Justice
Arizona State University
08.2004 - 05.2006
Associate of Science - Associates in Applied Science in Paralegal Studies