Open To Work
Mat Clark
Frutiva, LLC
Neosho,MO
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Field Technician/ Account ManagerLevel 2 Field Service Representative / MerchandiserField Service Representative
Work Type
Full Time
24
Years of experience
- Experienced professional seeking a management position utilizing leadership skills and recent business education. Key Strengths:
- Function well in a fast-paced work environment.
- Accustomed to taking the lead.
- Driven to achieve goals and surpass those goals.
- Work well in a team environment as well as discipline to work on projects alone.
- Coordinating with neighboring markets.
- Strategic planning.
- Cross-training.
- Problem solving.
- Adapt to rapidly changing priorities.
Work History
Field Technician/ Account Manager
1 Year 5 Months- Conducted routine inspections on equipment to ensure operational efficiency and compliance with safety standards.
- Diagnosed and repaired mechanical issues, enhancing equipment performance and reducing downtime.
- Collaborated with team members to implement process improvements, increasing overall service quality.
- Collaborated technicians on equipment handling and maintenance procedures, fostering skill development and safety awareness.
- Coordinated logistics for field operations, optimizing resource allocation and minimizing operational costs.
- Developed preventative maintenance schedules, improving reliability of equipment across multiple sites.
- Led troubleshooting efforts during field operations, effectively resolving issues while minimizing client disruptions.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Developed strong client relationships to enhance satisfaction and retention.
- Managed account portfolios, ensuring alignment with client objectives and company goals.
- Analyzed market trends to identify opportunities for expanding service offerings to clients.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Developed customized account plans for clients to help them achieve their business goals.
Level 2 Field Service Representative / Merchandiser
16 Years- Aid in the installation, support and light service of kiosks.
- Perform kiosk merchandising of assigned markets.
- Consistently meet and surpass goals.
- Implement steps to reduce and eliminate errors.
- Represented ecoATM, Charge-It-Spot, Amazon (Amazon Lockers), KeyMe, and AmeriGas as a service technician under the umbrella of Redbox Field Service Operations.
- Certified operator: Sunbelt Scissor Lift Certification program, June 2024.
- Temporarily replaced regional operations manager on several occasions.
- Supervised area distribution of product and met deadline, prioritized machine issues, and delegated others to assist repairing machines.
- Reported to the regional manager status of projects, estimated time to complete projects, and coordinated with employees to complete projects on schedule.
- Improved matrix concerning cost of distribution, analyzed methods to reduce costs while implementing methods to improve end results.
- Facilitated timely and regular fleet car maintenance.
- Coordinated daily with field services in the Tulsa, OK market to resolve service issues and assisted in enacting a strategy to prioritize the needs of our clients.
- Travelled daily to Tulsa, OK area daily as needed.
- As a field service representative for KeyMe, I assisted in creating and implementing strategic problem resolution with their client, Wal-Mart.
- As a field service representative for Amazon (Amazon Locker), I visited clients as needed to arrange for install of Amazon lockers in apartment complexes.
- Assisting the construction manager in developing a timeframe for installs, advising construction about the requirements to complete the install.
- Worked with the construction manager to resolve network issues and answer questions for their installers.
- Troubleshoot and resolve cellular and site networking issues.
Field Service Representative
6 Years 4 Months- Prioritized situations in the field to quickly resolve offline equipment.
- Coordinated with other employees to quickly resolve equipment issues, resolve customer issues, and planned projects in order to meet deadlines.
- Consistently met goals set by management.
- Delegated by management to assist neighboring regions.
- Traveled to locations outside my designated area as needed.
- Performed routine preventative maintenance on lottery equipment and communications equipment.
- Installed lottery systems including communications equipment.
- Trained new retailers and their staff how to use lottery equipment.
- Performed repairs on lottery equipment.
- Performed routine preventative maintenance on lottery equipment and communications equipment.
- Successfully worked with other team members and clients to resolve equipment and installation issues.
Education
Master of Business Administration - Management
Coursework: Business Communications; Business Management and Leadership; Project Management; Business Presentations; Computer Applications; Marketing Research and Buyer Behavior; Leadership and Ethics for Managers; A Managerial Approach to Marketing
Bachelor of Business Administration - Marketing
Coursework: Business Communications; Business Management and Leadership; Project Management; Business Presentations; Computer Applications; Marketing Research and Buyer Behavior; Leadership and Ethics for Managers; A Managerial Approach to Marketing
Skills
Field operations
Workplace safety
Professional communication
Data collection
Equipment installation
Technical support
Network connectivity
Interpersonal and written communication
Safety management
Quality assurance controls
Materials management
Equipment maintenance
Sampling techniques
Hardware repair
Diagnostic testing
Project management
Conflict management
Preventative maintenance
Problem-solving
Relationship building
HONORS AND AWARDS
GTECH Bronze Award 2004, GTECH Silver Award 2005, Safe Driving Award (5) 2003-2008, Redbox, Top Ten Markets in the Nation, 2012-2016, Redbox Driver Safety Award 2008-Current, Redbox Shout-Out Recipient
Timeline
Field Technician/ Account Manager
Frutiva, LLC
01.2025 - CurrentRead More
Level 2 Field Service Representative / Merchandiser
Redbox
07.2008 - 07.2024Read More
Field Service Representative
GTECH Corp.
03.2002 - 07.2008Read More
American InterContinental University
Bachelor of Business Administration from Marketing
Read More
American InterContinental University
Master of Business Administration from Management
Read More