MATAIYA SMALL
Walmart
Greenville,NC
2027
years of professional experience
Dedicated professional with strong customer service, merchandising, and inventory management skills honed through diverse roles. Proven ability to collaborate effectively within teams and manage multiple tasks in fast-paced environments. Eager to leverage these experiences to contribute to a new team in a growth-oriented role.
Work History
Online Grocery Shopper
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collected and processed online grocery orders efficiently to meet customer expectations.
- Navigated store layout effectively to locate products quickly and accurately.
- Maintained cleanliness and organization of shopping areas to ensure safety standards.
- Collaborated with team members to streamline order fulfillment processes.
- Adapted to changing customer needs by providing personalized service during peak hours.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Retail Associate
5 Months- Assisted guests with beauty product recommendations, returns, and purchases.
- Supported merchandising resets and ensured products were stocked and faced.
- Handled high-volume POS transactions and promoted store rewards program.
- Helped with store upkeep, seasonal inventory, and customer satisfaction.
- Provided excellent customer service and support to customers in a fast-paced retail environment.
- Maintained cleanliness of store area by vacuuming floors, dusting shelves and wiping down counters.
- Stocked shelves according to planograms.
- Used POS system to process sales and refund transactions.
- Located merchandise on racks or shelves and delivered to customers.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Maintained clean and organized sales floor.
Facilitator
3 Years 1 Month- Provided guidance and support to ensure successful outcomes from each session.
- Organized and facilitated team meetings with effective communication skills.
- Developed training materials to ensure participants were prepared for upcoming events.
- Created engaging activities that encouraged collaboration between attendees.
- Managed multiple tasks simultaneously while maintaining focus on key objectives.
- Managed group dynamics and conflicts professionally, promoting positive and inclusive atmosphere.
- Leveraged technology to create an interactive learning environment.
Associate
3 Years 2 Months- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
- Operated cash register to process cash, check and credit transactions.
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
- Sold products to customers by explaining product features and benefits.
- Greeted customers and ascertained what each customer wanted and needed.
Education
High School Diploma
Skills
Cleaning and sanitizing
Customer Service
Point-of-Sale (POS) Transactions
Multi-Tasking
Inventory management
Merchandising design
Team Collaboration
Stock management
Inventory Management
Time Management
Skills Expertise
- Customer Service & Engagement: Delivered attentive and personalized service to a variety of guests at Ulta. Comfortable helping customers find the right materials or products for their needs.
- Visual Merchandising: Maintained and organized displays to align with store standards and promotions. Able to arrange seasonal and themed displays to attract shoppers.
- Inventory Management: Restocked and rotated merchandise efficiently; worked with team to keep shelves organized and fully stocked.
- Point-of-Sale (POS) Transactions: Accurately processed payments and returns, while promoting loyalty programs and store promotions.
- Team Collaboration: Worked closely with coworkers to meet store goals and ensure daily tasks were completed smoothly.
- Time Management & Multi-Tasking: Managed floor duties while assisting customers, maintaining cleanliness, and supporting store operations during high-traffic hours.
Timeline
Retail Associate
Ulta Beauty
08.2023 - 01.2024Read More
Facilitator
Empowered CDC
10.2020 - 11.2023Read More
Associate
Empowered CDC
08.2020 - 10.2023Read More
PA Leadership Charter School
High School Diploma
Read More
Online Grocery Shopper
Walmart
2026 - CurrentRead More