Matalie Pharr
Summers,AR
Summary
Developed leadership and team management skills in a fast-paced customer service environment. Expertise in conflict resolution and operational efficiency, adaptable to diverse work settings. Looking to transition into a new field with focus on leveraging transferrable skills for impactful results.
Overview
1
1
Language
1
1
year of professional experience
Work History
Barista Shift Lead
7Brew
Siloam Springs, AR
04.2025 - Current
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Coordinated shift schedules, optimizing team coverage to meet peak demand hours.
- Enhanced customer experience by resolving complaints and providing personalized service.
- Implemented efficient workflow practices, reducing wait times during busy periods.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for a wide variety of specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided constructive feedback on store operations to management for continuous improvement initiatives.
- Ensured compliance with food safety and hygiene regulations during daily operations.
Education
Bachelor of Science - Animal Science
Oklahoma State University
Stillwater, OK05.2030
Skills
- Espresso machine operation
- Opening and closing procedures
- POS system operation
- Cash handling proficiency
- Cash handling
- Team leadership
- Cleanliness standards
- Opening and closing procedures
- Team coordination
- Inventory management
- Critical thinking
Languages
English
Full Professional
Interests
- Kayaking
- Gardening
- Animal Care
Timeline
Barista Shift Lead
7Brew
04.2025 - Current
Bachelor of Science - Animal Science
Oklahoma State University