MATAR DRAME
The Bronx,NY
Summary
Experienced Guide with background in providing high-quality service. Possess thorough knowledge on safety, culture, and geography, ensuring memorable experience for guests. Demonstrate strong interpersonal skills, ability to interact with diverse groups effectively and passion for sharing knowledge. Previous roles have resulted in increased customer satisfaction and repeat business due to my ability to lead and make informed decisions.
Overview
25
25
years of professional experience
Work History
Security Guide
Uncle Sam's
Dakar , Senegal
04.2019 - 01.2020
- Assisted clients with directions and general information about the area.
- Greeted guests upon arrival and provided them with necessary safety instructions.
- Maintained order during large groups' visits, ensuring that everyone was able to enjoy and use services as required.
- Conducted daily inspections of the facility to make sure everything was in good condition.
- Monitored clients activities to ensure compliance with regulations and safety practices within the area.
- Greeted and registered visitors, issuing required identification badges or safety devices.
Sales and Marketing
Self Employed Web
Dakar, Senegal
02.1995 - 08.2015
- Collaborated with other team members on Sales and Marketing pricing decisions.
- Helped sales and marketing through customer advocacy programs and initiatives.
- Promote customer satisfaction and create a customer-friendly environment for everyone.
- Prepared monthly progress reports on the overall performance of Sales.
- Promote effective communication between employees and customers.
- Make critical decisions on procurement choices and pricing for profit.
Education
High School Diploma -
L'Ecole Le Framacion De Dakar
Dakar, Senegal 09-1983
Skills
- Strong leadership
- Group management
- Good interpersonal communication skills
- Sales and marketing
- Route Navigation
- Tour planning
- Cultural Sensitivity
- Environmental awareness
- Ability to make independent decisions
- Ability to work within a team, and follow instructions
- Good analytic skills
Timeline
Security Guide
Uncle Sam's
04.2019 - 01.2020
Sales and Marketing
Self Employed Web
02.1995 - 08.2015
High School Diploma -
L'Ecole Le Framacion De Dakar
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