Matea Trogrlic
Saint Louis,MO
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Food Safety and Quality Coordinator
Chick-fil-A
Saint Louis, MO
04.2024 - Current
- Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
- Facilitated communication between various departments regarding food safety matters, creating an environment conducive to collaboration and problemsolving.
- Reduced risk of foodborne illnesses through diligent monitoring and enforcement of proper sanitation practices.
- Identified root causes of safety incidents through thorough investigations, implementing corrective actions to prevent future occurrences.
- Achieved significant improvements in pest control measures through close collaboration with external vendors specializing in integrated pest management solutions.
- Ensured compliance with local, state, and federal regulations by conducting regular inspections and audits.
- Enhanced food safety measures by implementing comprehensive training programs for staff.
- Provided expert guidance during new product development efforts, ensuring safe products reached the market without compromising quality or taste.
- Served as a trusted advisor to executive leadership on matters pertaining to food safety, providing strategic insights that informed critical business decisions.
- Drove continuous improvement initiatives related to food safety by regularly analyzing data trends and implementing targeted action plans.
- Formulated comprehensive reports for senior leadership outlining key findings from inspections, audits, and incident investigations.
- Reacted productively under constantly changing priorities with numerous interruptions and continuously monitored food safety.
Shift Leader
Chick Fil a
Saint Louis, Mo
04.2023 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Back of House Trainer
Chick Fil A
Saint Louis, Missouri
11.2021 - 04.2023
- Explained goals and expectations required of trainees.
- Created and offered additional materials to enhance training.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
- Operated manual or electric appliances to clean, peel, slice and trim foods.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Rec Facility Coordinator
Saint Louis County Government
Saint Louis , MO
06.2022 - 03.2023
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Assembled and arranged conference and facility equipment in designated rooms per event requirements.
- Provided insights to executive leadership on new trends for office environment.
- Managed leasing of facility space.
Cashier
Saint Louis County Government
Saint Louis, Missouri
06.2021 - 06.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
- Greeted visitors and directed to appropriate location or person.
- Maintained organized filing system of paper and electronic documents.
- Managed multiple calendars and contacts using computer software.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Education
High School Diploma -
Hancock Place High School
Saint Louis, Mo05.2022
Skills
- Special Projects
- Work Orders
- Microsoft Office
- Conflict Resolution
- People Skills
- Friendly, Positive Attitude
- Planning & Organizing
- Problem Resolution
- Customer Service
- Good Work Ethic
- Team Management
- Computer Skills
- Reliable & Trustworthy
- Organizational Skills
- Training and development
- Relationship building
- Policy and procedure implementation
- Quality control analysis
- Strong work ethic
Languages
English
Native/ Bilingual
bosnian
Native/ Bilingual
Education and Training
true,other,St Louis, MO,other,Saint Louis, Mo
Contact
Saint Louis, MO 63125
Timeline
Food Safety and Quality Coordinator
Chick-fil-A
04.2024 - Current
Shift Leader
Chick Fil a
04.2023 - 04.2024
Rec Facility Coordinator
Saint Louis County Government
06.2022 - 03.2023
Back of House Trainer
Chick Fil A
11.2021 - 04.2023
Cashier
Saint Louis County Government
06.2021 - 06.2022
High School Diploma -
Hancock Place High School