Mateo Alcini
Fort Myers
Summary
Dynamic and friendly Barista with a proven track record at Dunkin Donuts, excelling in customer satisfaction and team leadership. Leveraged exceptional time management and customer service skills to enhance the café's atmosphere and efficiency. Expert in POS systems, ensuring smooth transactions. Recognized for outstanding cleanliness and creating a loyal customer base through effective problem resolution.
Overview
1
1
year of professional experience
Work History
Barista
Dunkin Donuts
16970 S Tamiami Trail, Fort Myers FL 33908
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
Fort Myers, FL05-2030
High School Diploma -
Palm Acres Charter High School
Lehigh Acres05-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Decision-making
- POS systems
Timeline
Barista
Dunkin Donuts
02.2024 - Current
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
High School Diploma -
Palm Acres Charter High School