Mateo Bravo
Queens,NY
Summary
As a server, have honed skills in customer service, multitasking, and communication. Experience includes managing multiple tables, ensuring timely and accurate order delivery, and resolving any issues that arise to guarantee a positive dining experience for guests. Being a team player is essential in this role. Collaborate closely with kitchen staff, hosts, and other servers to maintain a smooth workflow. Effective communication and cooperation are key to handling busy shifts, covering for teammates when needed, and ensuring that guests receive the best possible service. This experience has taught the importance of reliability, flexibility, and a positive attitude in a team-oriented environment.
Overview
7
7
years of professional experience
Work History
Server Assistant
Don Angie
02.2023 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Team player of the month
- Resolved 95% of customer complaints within 24 hours, improving customer satisfaction scores by 15%.
Server
Mercado Little Spain
03.2023 - 01.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Cipriani Downtown
03.2021 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Server Manager
Il Passatore
01.2018 - 02.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
Education
Bachelor of Science - Forensic Science
John Jay College of Criminal Justice of The City University of New York
New York, NY02.2024
High School Diploma -
Eugenio Espejo
Quito, Ecuador 09.2017
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Exceptional communication
- Food safety awareness
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Server
Mercado Little Spain
03.2023 - 01.2024
Server Assistant
Don Angie
02.2023 - Current
Server
Cipriani Downtown
03.2021 - 05.2023
Server Manager
Il Passatore
01.2018 - 02.2021
Bachelor of Science - Forensic Science
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Eugenio Espejo
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