Mateo Gonzaga
Los Angeles,CO
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent leadership abilities with peers and customers, ability to handle challenging work, and excellent time management skills. Adds value to any organization needing great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines.
Overview
2
2
years of professional experience
Work History
Barista
The Den at Loyola Marymount University
Los Angeles, CA
08.2023 - 12.2023
- Washed and cleaned coffee maker, french press, and espresso machine to remove mineral and hard water deposits.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Input orders into the point-of-sale system and handled customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Lifeguard
YMCA Of Northern Colorado
Johnstown , CO
12.2021 - 04.2023
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Used training and medical supplies to examine injured people and administer first aid.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
Customer Relations Specialist
YMCA Of Northern Colorado
Johnstown , CO
06.2022 - 12.2022
- Updated databases with new and modified customer data.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Assisted customers in resolving issues with their accounts or orders.
- Maintained current knowledge of company products, services, and processes.
Education
Business Administration And Management
Loyola Marymount University
Los Angeles, CA05-2027
Skills
- Exceptional Customer Service
- Professional Demeanor
- Conversant in Spanish
- Solid Problem Solver
- Team Leadership
Affiliations
- LMU Weightlifting Club
- Lion Investing Society
- RHA- McKay Hall 4th Floor Senator
Languages
Spanish
Limited
Timeline
Barista
The Den at Loyola Marymount University
08.2023 - 12.2023
Customer Relations Specialist
YMCA Of Northern Colorado
06.2022 - 12.2022
Lifeguard
YMCA Of Northern Colorado
12.2021 - 04.2023
Business Administration And Management
Loyola Marymount University
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