Summary
Overview
Work History
Education
Skills
Timeline
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Mateo Matosevic

Eastlake,OH

Summary

Dynamic professional with a proven track record at Tesla, enhancing customer satisfaction through expert problem-solving and efficient complaint resolution. Skilled in quality assurance and documentation management, I excel in team leadership and interpersonal relationships. Demonstrated ability to train and supervise staff, significantly improving operational efficiency.

Overview

9
9
years of professional experience

Work History

Vehicle Readiness Specialist

Tesla
02.2024 - 09.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time
  • Managed incoming and outgoing vehicles, managed paperwork required by transportation companies and stocked keys received in a tidy and timey manner

Cleaning Supervisor

Lake County Cleaning
02.2017 - 05.2024
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.

Cleaning Crew Member

Executive Management Services Inc
08.2015 - 02.2017
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.

Education

Associate of Science -

Lakeland Community College
Kirtland, OH
05.2023

Skills

  • Strong interpersonal relationship skills
  • Willingness to learn and develop skills in craft
  • Team oriented worker that leads by example
  • Customer Relations
  • Documentation Management
  • Quality Assurance
  • Expert Problem Solving

Timeline

Vehicle Readiness Specialist

Tesla
02.2024 - 09.2024

Cleaning Supervisor

Lake County Cleaning
02.2017 - 05.2024

Cleaning Crew Member

Executive Management Services Inc
08.2015 - 02.2017

Associate of Science -

Lakeland Community College

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Mateo Matosevic