Mateo Perez
Gardena,CA
Summary
Dependable sales associate with excellent customer service and communication skills. Experienced in training team members and managing inventory effectively, driving exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Sales Associate
Urban Outiftters
Torrance, California
10.2025 - Current
- Prepared merchandise for purchase or rental.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained visual displays and ensured merchandise was well-organized.
- Processed transactions efficiently using point-of-sale systems.
- Restocked shelves and monitored inventory levels regularly.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
Cashier/Retail Sales Key Holder
Joanns Fabric and Crafts
Torrance, California
07.2021 - 05.2025
- Managed cash register operations and processed transactions efficiently.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained clean and organized checkout area for optimal customer experience.
- Executed various tasks to enhance team efficiency and support overall store operations.
- Acquired knowledge of other departments to ensure store coverage and maintain smooth operations.
- Built and maintained productive relationships with employees.
Education
Associate Degree For Transfer - Business Finance
El Camino College
Torrance, CA06-2025
High School Diploma -
Torrance High School
Torrance, CA06-2022
BBA - Finance
California State University, Long Beach
Long Beach, CA03-2026
Skills
- Sales and customer service
- Inventory management
- Team collaboration
- Effective communication
- Training & Development
- Leadership Principles
- Flexible and adaptable
- Dependable and responsible
- Punctual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Bi Literacy Award
Timeline
Sales Associate
Urban Outiftters
10.2025 - Current
Cashier/Retail Sales Key Holder
Joanns Fabric and Crafts
07.2021 - 05.2025
Associate Degree For Transfer - Business Finance
El Camino College
High School Diploma -
Torrance High School
BBA - Finance
California State University, Long Beach