Mateo Salazar Castano
Elmont,NY
Summary
Dependable service technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with several years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Service Technician
Tesla
Westbury, NY
09.2019 - Current
- Service Technician Level 3
- Started in Tesla in Brooklyn, NY as a level 1 Technician
- Started doing Cat 1 diagnosing 6 months ranging from High Voltage concerns to Infotainment concerns using carlog and syslog data. Using tools such as periscope, break-out harness tool, picoscope, and memorator
- Met personal daily goals in productivity
- Occasionally performed Mobile Service when hands were needed.
- Moved to Puerto Rico in January of 2021 to open up the first Tesla Service Center in the Caribbean.
- Coordinated with the manager all special tooling locations within the new service center to place lifts, wheel alignment, and our High Voltage stations
- Was in charge of ordering all special tooling needed for the service center including but not limited to battery trays, battery hoist machines, all diagnosing tools for Category 1
- Was in charge of ordering Service Center needs for Service Advisors such as computers, printers, telephones, to amenities for Customer satisfaction.
- Communicated with distributors for heavy equipment tooling as complicated arises to ship to Puerto Rico.
- Performed all levels of duty for the first months from Service Advisor to Mobile Service to Parts as we steadied out.
- Trained new hires on how to perform preventative maintenance and basic forms of diagnosing. Taught one hire strictly in Cat 1 diagnosing including diagnosing over-the-air
- Tesla Puerto Rico was competing for Top 3 constantly in most efficient service center before a complete year
- Now as a Virtual Service Technician diagnosing vehicles over-the-air with necessary tools,
- Verifying vehicles have parts required beforehand and adjusting appointments if necessary.
- Distribute work evenly when necessary to all the service technicians.
- Helping fellow technicians while meeting VSC goals.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Reviewed completed work and road-tested vehicles.
- Returned to Brooklyn as night shift lead, to a new Service Center in Westbury as Pit crew lead
- Increased our customers key-to-key, fix right first time, CSAT, as well as increased Pit crew productivity and efficiency.
Service Technician
Acura
Woodside, NY
08.2016 - 07.2019
- Started in Acura as a Lube Technician, performing preventative maintenance on vehicles from oil changes to wheel alignments.
- Met the daily goal of meeting the 70% productivity and often exceeding.
- Often meeting tight deadlines as times were promised to customers by advisors
- Quickly learned how to get into heavier jobs such as engine teardowns.
- Paired with shop foreman to get involved into diagnosing vehicles.
- Became efficient in diagnosing powertrain and suspension concerns using tools
Tire and Lube Technician
Mavis
Elmont, NY
03.2014 - 08.2016
- Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions.
- Reviewed completed work and road-tested vehicles.
- Changed oil, transmission fluid and filters in vehicles.
- Performed automotive preventive maintenance and inspected tires.
Education
High School Diploma -
Sewanahaka High School
Floral Park, NY09.2013
Some College (No Degree) -
Suffolk County Community College
Selden, NYSuffolk County Community College
Selden, NYSkills
- Quickly search for and locate information pertaining to the task
- Fast hands-on learner
- Able to lead a small team to accomplish tasks
- Proactively think ahead of any problems or solutions that may arise
- Troubleshooting and Diagnostics
- Attention to Detail
- Diagnostics Expertise
- Worksite Preparation
- Time Management
- Team Building
- Team Collaboration
Certification
- High Voltage Certified
- High Voltage Discharge Certified
- Glazing Certified
- 609 MVAC Certified
- Penthouse Certified
Timeline
Service Technician
Tesla
09.2019 - Current
Service Technician
Acura
08.2016 - 07.2019
Tire and Lube Technician
Mavis
03.2014 - 08.2016
Suffolk County Community College
Some College (No Degree) -
Suffolk County Community College
High School Diploma -
Sewanahaka High School