Mateo Serrano
Summary
Doctor of Physical Therapy student with a robust background in therapeutic exercise instruction and clinic operations. Proven track record in enhancing patient experiences through effective communication, program coordination, and insurance verification, demonstrating a dedication to quality patient care and operational excellence.
Overview
6
6
years of professional experience
Work History
Programs / Services Coordinator
City of Carlsbad, Parks and Recreation
Carlsbad
11.2022 - Current
- Prepare instructional service agreements for new and returning contractors while supporting program compliance and documentation.
- Coordinate enrichment and senior center contractual programs, including communication with instructors, participants, and internal staff.
- Assist customers with program information, registration, refunds, and transfers while maintaining professional service standards.
Office Manager / Physical Therapy Aide
Gaspar Doctors of Physical Therapy
08.2023 - 05.2025
- Supported patient intake, scheduling, payments, clinic flow, and front-desk operations in a physical therapy setting.
- Verified health insurance benefits, communicated plan details to patients, and assisted with requests for additional authorized visits.
- Guided patients through therapist-prescribed exercises while maintaining a clean, organized, and patient-centered clinical environment.
Apprentice III
MiraCosta College, STEM Learning Center
Oceanside
01.2023 - 05.2023
- Tutored students and community members in human anatomy, human physiology, and microbiology.
- Coached students on study strategies, retention techniques, and effective use of course materials and campus resources.
Physical Therapy Aide
Tustin Physical Therapy Specialists
Tustin
09.2020 - 06.2022
- Supervised therapeutic exercise programs for patients with orthopedic conditions and supported application of therapeutic modalities, including electrical stimulation, ultrasound, and pneumatic compression.
- Provided clear exercise instruction and patient-centered communication to support confidence, safety, and clinic efficiency.
- Served as a lead aide by assisting with interviewing, scheduling, onboarding, and training new aides.
Education
Doctor of Physical Therapy - physical therapy
Midwestern University
06-2025
Bachelor of Science - Kinesiology, Clinical Movement Science Concentration
California State University, Fullerton
Fullerton, CA05-2022
Associate of Arts - Liberal Arts in Applied Health, Nutrition, and Kinesiology
MiraCosta College
Oceanside, CA05-2020
Skills
- Patient communication
- Therapeutic exercise instruction
- Clinic operations
- Insurance verification
- Program coordination
- Anatomy and physiology tutoring
- Team leadership
Leadership Service Certifications
- H.O.M.E. - Health Outreach through Medicine and Education, Volunteer, Educational Coordinator: support health education outreach through coordination, communication, and service-focused programming.
- CPR/AED/First Aid Certified
- Tau Kappa Epsilon Fraternity, Mu-Xi Chapter, President and New Member Educator, 2021
- Youth Recreational Basketball Coach, ages 10-18, 2015-2019
Timeline
Office Manager / Physical Therapy Aide
Gaspar Doctors of Physical Therapy
08.2023 - 05.2025
Apprentice III
MiraCosta College, STEM Learning Center
01.2023 - 05.2023
Programs / Services Coordinator
City of Carlsbad, Parks and Recreation
11.2022 - Current
Physical Therapy Aide
Tustin Physical Therapy Specialists
09.2020 - 06.2022
Doctor of Physical Therapy - physical therapy
Midwestern University
Bachelor of Science - Kinesiology, Clinical Movement Science Concentration
California State University, Fullerton
Associate of Arts - Liberal Arts in Applied Health, Nutrition, and Kinesiology
MiraCosta College