Avalon Lepard
Mooresville,NC
Summary
Dynamic Patient Services Coordinator with extensive experience at Novant Health, excelling in authorization processing and patient communication. Proven track record of enhancing patient experiences through efficient appointment scheduling and effective complaint resolution. Committed to delivering exceptional service while maintaining financial accuracy and streamlining healthcare operations.
Overview
9
9
years of professional experience
Work History
Patient Services Coordinator IV
Novant Health Orthopedics & Sports Medicine
Cornelius
04.2023 - Current
- Coordinated patient services through appointment scheduling and insurance verification.
- Provided exceptional customer service to patients, families, and visitors in fast-paced healthcare setting.
- Accurately recorded patient demographics and insurance information for efficient processing.
- Processed charges and collections to maintain financial accuracy.
- Utilized online portals and insurance vendors for radiology service authorizations.
- Managed patient payments for copays and visit-related fees.
- Obtained referrals and diagnostic testing authorizations with proper documentation.
Patient Services Coordinator IV
Novant Health Cancer Institute
Charlotte
11.2020 - 04.2023
- Utilized online portals and insurance vendors to secure authorization for radiology services.
- Coordinated patient services, including appointment scheduling, insurance verification, and medical record collection.
- Demonstrated strong communication skills while addressing patient inquiries and resolving complaints.
- Managed insurance authorization process for necessary procedures and tests.
- Scheduled patient appointments efficiently to enhance service delivery.
- Facilitated seamless coordination of patient services by ensuring accurate insurance eligibility verification.
- Resolved patient complaints through effective interpersonal communication strategies.
- Streamlined authorization processes for radiology services with various insurance vendors.
Style Consultant - Guest Service Attendant Lead
Super Target
Mooresville
10.2016 - 11.2020
- Oversaw cashier and customer service team to enhance operational efficiency.
- Managed store opening and closing operations, including funds and keys handling.
- Organized fitting room to maintain cleanliness and accessibility.
- Prepared merchandise for purchase to ensure availability for customers.
- Screened phone calls to effectively manage store communications.
Education
Associate in Arts -
Mitchell Community College
NC01-2017
High School Diploma -
Cornerstone Christian School
CA01.2005
Skills
- Determination Rendering
- Patient communication
- Referral management
- Authorization processing
- Appointment scheduling
- Discipline and Feedback
- Positive Patient Experiences
- Payment Processing
- EMR updating
- Healthcare systems
- Patient registration
References
- De'Andra, Feagins, 704-999-6787, Target
- Meghan, McCants, 704-682-3691, Target
- Megan, McDermott, (989) 229-1368, Novant Health
Languages
English
Professional
Spanish
Professional
Timeline
Patient Services Coordinator IV
Novant Health Orthopedics & Sports Medicine
04.2023 - Current
Patient Services Coordinator IV
Novant Health Cancer Institute
11.2020 - 04.2023
Style Consultant - Guest Service Attendant Lead
Super Target
10.2016 - 11.2020
Associate in Arts -
Mitchell Community College
High School Diploma -
Cornerstone Christian School
Similar Profiles
Abigail Carachure-MedinaAbigail Carachure-Medina
Medical Assistant at Novant Health Orthopedics & Sports MedicineMedical Assistant at Novant Health Orthopedics & Sports Medicine
Sheena NowlinSheena Nowlin
Certified Medical Assistant at Novant Health Orthopedics And Sports MedicineCertified Medical Assistant at Novant Health Orthopedics And Sports Medicine
Nkechi EllisNkechi Ellis
PATIENT SERVICES COORDINATOR IV at NOVANT HEALTH ORTHOPEDICS AND SPORTS MEDICINEPATIENT SERVICES COORDINATOR IV at NOVANT HEALTH ORTHOPEDICS AND SPORTS MEDICINE
Tylik OdomTylik Odom
Unloader/Powder Coat Painter at KewauneeUnloader/Powder Coat Painter at Kewaunee
Landon StevensLandon Stevens
Client Success Lead at PetScreeningClient Success Lead at PetScreening