Jessica Jones
Chandler,AZ
Summary
Hard-working professional with 10+ years of experience and a proven knowledge of customer service, data entry, and executive support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Patient Access Registrar Senior Coordinator
Optum360
Chandler, AZ
08.2020 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Service
Instacart Shopper, Demand Shopper
Chandler, AZ
01.2020 - 08.2020
- Consistently received positive feedback from guests on performance reviews
- Completed on-time deliveries by choosing the best and most effective routes
- Politely assisted customers in person and via telephone
Executive Director
Living Word Early Learning Center
Vandalia, OH
01.2014 - 01.2020
- Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems
- Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities
- Review and interpret government codes, and develop procedures to meet codes and to ensure facility safety, security, and maintenance.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Childcare Provider
Precious Moments Daycare
Vandalia, OH
09.2012 - 01.2014
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
Financial Aid Administrator
Fortis College
Centerville, OH
06.2009 - 08.2012
- Check loan agreements to ensure that they are complete and accurate, according to policies
- Assist in selection of financial award candidates using electronic databases to certify loan eligibility
- Match students' needs and eligibility with available financial aid programs to provide informed recommendations.
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
Education
Associate of Applied Science - Medical Coding And Billing
RETS COLLEGE
Centerville, OH 02.2010
Associate of Applied Science - Business Administration
JAMESTOWN BUSINESS COLLEGE
Jamestown, NY03.2008
High School Diploma -
FREWSBURG CENTRAL SCHOOL
Frewsburg, NY 06.2005
Skills
- Multitasking and Organization
- Customer Satisfaction
- Gathering Information From Patients
- Determination Rendering
- Team Leadership
- Administrative and Office Support
- Database Search and Data Entry Skills
- Insurance Information Collection
- Patient Confidentiality and Data Security
- Registration and Admissions
- Insurance Company Knowledge
- Diagnostic Codes
Timeline
Patient Access Registrar Senior Coordinator
Optum360
08.2020 - Current
Service
Instacart Shopper, Demand Shopper
01.2020 - 08.2020
Executive Director
Living Word Early Learning Center
01.2014 - 01.2020
Childcare Provider
Precious Moments Daycare
09.2012 - 01.2014
Financial Aid Administrator
Fortis College
06.2009 - 08.2012
Associate of Applied Science - Medical Coding And Billing
RETS COLLEGE
Associate of Applied Science - Business Administration
JAMESTOWN BUSINESS COLLEGE
High School Diploma -
FREWSBURG CENTRAL SCHOOL
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