Ronetta Bouchard
Charlotte,NC
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
I’m also a Compassionate Patient Services Coordinator known for maintaining high productivity levels and completing tasks efficiently. Skilled in patient communication, appointment scheduling, and medical records management. Excel at empathy, problem-solving, and teamwork, ensuring smooth operations and positive patient experiences.
Overview
17
17
years of professional experience
2004
2004
years of post-secondary education
Work History
Patient Services Coordinator IV
Novant Health, Inc
Charlotte, NC
02.2023 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated communication between patients and healthcare providers effectively.
- Assisted patients with insurance verification and eligibility inquiries promptly.
- Facilitated patient check-in and checkout procedures smoothly.
- Collaborated with multi-disciplinary teams to enhance patient care experiences consistently.
- Answered telephone calls to schedule appointments and answer patient questions.
Patient Transport
Compass Group Management
Charlotte, NC
10.2021 - 02.2023
- Supported departmental goals by participating in quality improvement initiatives related to patient transport services.
- Assisted with patient transport arrangements, ensuring safe and timely transfers.
- Coordinated with local hospitals to arrange appropriate patient transport services.
- Assisted with patient transport to and from clinical areas, including wheelchairs.
- Assisted with patient transport throughout the hospital.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
Line Server
Bagel Bin & Deli
Huntersville, North Carolina
08.2008 - 02.2022
- Prepared and served food items to customers efficiently and accurately.
- Maintained cleanliness and organization of serving area throughout shifts.
- Assisted customers with menu choices and special dietary needs.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new staff on proper serving techniques and customer service protocols.
- Managed inventory levels of food supplies and notified supervisors as needed.
- Provided excellent customer service to enhance dining experiences for patrons.
- Followed proper cash handling procedures when accepting payment from customers.
- Cleaned table tops after each guest completed their meal.
- Resolved customer complaints in a professional manner while maintaining excellent customer service.
- Set up and broke down lines.
Education
Brookstone College
Charlotte, NC 01.2003 - 03.2004
West Charlotte Senior High School
Charlotte, NCVerified Nurse Assistant - Medical Assistance
Carolinas College of Health Sciences
Charlotte, NC 08.2002 - 10.2002
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- Appointment management
- Customer relationship management
Accomplishments
- All Star Team Player
- Hospital Hero
Timeline
Patient Services Coordinator IV
Novant Health, Inc
02.2023 - Current
Patient Transport
Compass Group Management
10.2021 - 02.2023
Line Server
Bagel Bin & Deli
08.2008 - 02.2022
Brookstone College
01.2003 - 03.2004
Verified Nurse Assistant - Medical Assistance
Carolinas College of Health Sciences
08.2002 - 10.2002
West Charlotte Senior High School
Similar Profiles
John MelcherJohn Melcher
Facility Supervisor at Novant Health, IncFacility Supervisor at Novant Health, Inc
Taylor SmidtTaylor Smidt
Nurse at Novant Health, IncNurse at Novant Health, Inc
Patricia DailPatricia Dail
EVS Housekeeper at Novant Health, IncEVS Housekeeper at Novant Health, Inc
LEVI RUSSOLEVI RUSSO
Patient Services Coordinator at Novant Health, IncPatient Services Coordinator at Novant Health, Inc
Kevin DoughertyKevin Dougherty
Hospitality Manager, Guest Servies, Bayhost at TopGolfHospitality Manager, Guest Servies, Bayhost at TopGolf